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Troubleshooting Guides

Find fast, step-by-step solutions for the most common wireless device and service problems. Our expert troubleshooting workflows help dealers and customers resolve issues quickly—covering SIM errors, activation, network, voicemail, and more for Android and iPhone.

Camera or Audio Issues

Fix camera or audio issues on Android or iPhone with this troubleshooting guide.

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App Crashes or Freezes

Fix app crashes or freezing issues on Android or iPhone with this troubleshooting guide.

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Porting Issues

Fix phone number porting issues on Android or iPhone with this troubleshooting guide.

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Activation Issues (New Device/SIM)

Fix activation issues for new phones and SIM cards on Android or iPhone with this troubleshooting guide.

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SIM Errors Troubleshooting

Resolve SIM card errors on Android or iPhone with this easy troubleshooting guide.

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Mobile Data Not Working

Fix mobile data issues on Android or iPhone with this troubleshooting guide.

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Account or Payment Issues

Resolve account and payment issues on Android or iPhone with this troubleshooting guide.

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Device Overheating

Fix device overheating issues on Android or iPhone with this troubleshooting guide.

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No Data Troubleshooting

Fix “no data” issues on Android or iPhone with this step-by-step mobile data troubleshooting guide.

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Voicemail Not Working

Fix voicemail issues on Android or iPhone with this step-by-step troubleshooting guide.

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Cannot Make or Receive Calls

Fix calling issues on Android or iPhone with this step-by-step troubleshooting guide.

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Device Not Charging or Power Issues

Troubleshoot device charging and power issues on Android or iPhone with this step-by-step guide.

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No Service Troubleshooting

Fix "no service" issues on Android or iPhone with this step-by-step troubleshooting guide.

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Wi-Fi Not Connecting

Fix Wi-Fi connection issues on Android or iPhone with this step-by-step troubleshooting guide.

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Bluetooth Not Working

Fix Bluetooth connection issues on Android or iPhone with this troubleshooting guide.

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Cannot Send or Receive Texts

Fix SMS/MMS texting issues on Android or iPhone with this troubleshooting guide.

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Network Unlock or IMEI Issues

Fix network unlock or IMEI issues on Android or iPhone with this troubleshooting guide.

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