top of page

App Crashes or Freezes

Are apps crashing, freezing, or not responding on your Android or iPhone? This troubleshooting guide covers the most common app problems—including force closes, unresponsive screens, and startup failures—and provides step-by-step solutions for both platforms. Restore smooth app performance quickly and easily.

Common Symptoms

  • Apps crash or close unexpectedly

  • Apps freeze or stop responding

  • Black/blank screen when opening apps

  • Unable to install or update apps

Textberries Bulk Text Messages

Step by Step Troubleshooting

Android

  1. Force Close the App
    Settings > Apps > [App Name] > Force Stop.

  2. Clear App Cache and Data
    Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.

  3. Update the App
    Google Play Store > [App Name] > Update.

  4. Restart Device

  5. Uninstall and Reinstall App

  6. Update Android Software
    Settings > System > Updates.

  7. Check Storage Space
    Free up space if device storage is full.

  8. Contact App Support if unresolved.

iPhone

  1. Force Close the App
    Swipe up from bottom (or double-press Home) > Swipe app off screen.

  2. Update the App
    App Store > [App Name] > Update.

  3. Restart iPhone

  4. Uninstall and Reinstall App

  5. Check for iOS Updates
    Settings > General > Software Update.

  6. Check Storage Space
    Free up space if device storage is full.

  7. Contact App Support if unresolved.

Troubleshooting Flowchart (Text Outline)

  • App force closed?
    No → Force close now
    Yes ↓

  • App updated?
    No → Update app
    Yes ↓

  • Device restarted?
    No → Restart device
    Yes ↓

  • Storage space available?
    No → Free up space
    Yes ↓

  • Uninstall and reinstall app

  • Software up to date?
    No → Update software
    Yes ↓

  • Still crashing?
    Yes → Contact app support

CapCut Video Editor

Pro Tips / Dealer Notes

  • Clearing app data may log you out or erase settings—back up important info first.

  • Crashes after OS updates may require waiting for app developer fixes.

  • Low storage and outdated apps are the most common causes of app crashes.

FAQs

Q: Why do my apps keep crashing after an update?

A: The app may not be compatible with your OS version—check for further app or system updates.


Q: Will uninstalling and reinstalling an app erase my data?

A: Yes, unless the app syncs data to the cloud—back up any important information first.

Xendoo Bookkeeping Sofware
CTW Distribution Trump Mobile Master Agent
bottom of page