Wireless Dealer Group Vendor Verification Standards

WDG Vendor Verification Standards represent the baseline requirements vendors must meet to be verified on Wireless Dealer Group. These standards are designed to help wireless dealers quickly identify vendors that operate legitimately, communicate clearly, and follow ethical business practices.

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Verification is not a guarantee of performance or outcomes. It is WDG’s assessment that a vendor meets the standards below at the time of review and agrees to maintain them.

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Verification may include a review of the vendor’s website, business identity, public records, industry reputation, and responsiveness during onboarding. Not all vendors will qualify.

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Verified vendors may pay a fee as part of WDG’s vendor partnership program (listing, marketing, lead options, and promotional placements). Fees support WDG’s mission of building a trusted, dealer-first marketplace.

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By applying for WDG Vendor Verification, the vendor affirms it meets—and will continue to meet—the following standards:

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1. Establish Legitimacy

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Operate as a real, active business with a verifiable presence.

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A. Maintain an operational business website that clearly reflects the products/services being offered.

B. Provide accurate business identity details (legal business name, DBA if applicable, location, and primary contact).

C. Demonstrate an active operating history (typically at least 6 months) or provide evidence of relevant prior business experience in the wireless industry.

D. Maintain required registrations, permits, and licensing applicable to the services offered (where required).

E. Avoid patterns of fraud, deceptive practices, or unresolved public enforcement actions that indicate a significant risk to dealers.

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2. Represent Offerings Honestly

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Market products and services clearly, accurately, and without misleading claims.

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A. Clearly describe what is being sold (and what is not).

 

B. Avoid exaggerated earnings claims, guaranteed approvals, or “too good to be true” pricing without clear written terms.

 

C. If using “exclusive,” “authorized,” “certified,” “direct,” or similar claims—be able to substantiate them upon request.

 

3. Disclose Terms Up Front

 

Make the “real deal” easy for dealers to understand before they commit.

 

A. Clearly disclose pricing structure (including setup fees, minimums, recurring charges, and contract terms).

 

B. Clearly disclose key requirements (credit checks, deposits, volume commitments, chargebacks, return conditions, eligibility rules).

C. Clearly disclose fulfillment expectations (shipping times, backorder policies, SLAs, and support hours).

D. Provide written policies for returns/refunds (or clearly state if they are not offered).

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4. Communicate Responsively

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Be reachable and professional—especially when dealers need help.

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A. Provide direct contact methods (email, phone, or ticket system) that are monitored and functional.

B. Respond to dealer inquiries in a reasonable timeframe (WDG standard target: 1–2 business days).

C. Communicate professionally and in good faith, including when resolving issues.

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5. Deliver What’s Promised

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Honor commitments, fulfill orders, and follow through on agreements.

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A. Deliver products/services consistent with the agreed terms and descriptions.

B. Provide tracking, confirmations, and documentation when applicable.

 

C. Avoid bait-and-switch behavior (changing terms after commitment without clear dealer approval).

 

6. Handle Disputes Fairly

 

Work to resolve issues without stalling, blaming, or disappearing.

 

A. Make a good-faith effort to resolve dealer disputes with clear documentation and reasonable solutions.

 

B. If WDG forwards a dealer concern, provide a professional response that addresses the core issue and includes supporting details when relevant.

 

C. Avoid repeated patterns of unresolved complaints that indicate systemic problems.

 

7. Protect Dealer Data & Privacy

 

Treat dealer information like an asset that must be protected.

 

A. Collect only the information needed to provide the service.

 

B. Do not sell, rent, or misuse dealer data without clear disclosure and consent.

 

C. Use secure handling for sensitive data (payments, banking, IDs, tax forms, etc.) and follow applicable laws and industry standards.

 

D. Clearly disclose privacy practices upon request (what’s collected, how it’s used, how it’s secured, and how dealers can request corrections).

 

8. Operate With Integrity

 

Do business the right way—especially in a dealer-driven industry.

 

A. Avoid deceptive sales tactics, high-pressure misrepresentation, or unethical conduct.

 

B. Avoid practices that harm dealer trust in the marketplace (fake scarcity, fake reviews, impersonation, hidden terms).

 

C. Avoid conduct by the business or principals that materially undermines dealer confidence or WDG marketplace trust.

 

Verification Status, Monitoring & Removal

 

WDG may re-verify vendors periodically and may suspend or remove verification if a vendor no longer meets these standards, including (but not limited to) repeated dealer complaints, misrepresentation, or failure to respond to WDG verification requests.