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No Service Troubleshooting

Experiencing "no service" on your Android or iPhone? This troubleshooting guide helps you quickly restore cellular service, resolve network errors, and get your phone connected again. Follow these clear steps to diagnose SIM, device, or network problems and minimize downtime—works for both Android and iPhone users.

Common Symptoms

  • "No service" or "Searching" displayed on screen

  • Can't make or receive calls or texts

  • Emergency calls only

  • Network bars missing or grayed out

Textberries Bulk Text Messages

Step by Step Troubleshooting

Android

  1. Check SIM Card
    Power off. Remove and reinsert SIM card securely.

  2. Airplane Mode
    Swipe down → Tap Airplane Mode. Ensure it is OFF.

  3. Check Coverage Area
    Move to a location with known coverage.

  4. Check Account Status
    Settings → About Phone → Status. Confirm account is active.

  5. Restart Device

  6. Try SIM in Another Device
    If works: Device issue. If not: SIM/network issue.

  7. Contact Carrier if unresolved.

iPhone

  1. Check SIM Card
    Power off. Remove and reinsert SIM card securely.

  2. Airplane Mode
    Settings → Airplane Mode. Ensure it is OFF.

  3. Check Coverage Area
    Move to a location with known coverage.

  4. Check Account Status
    Settings → Cellular → Cellular Plans. Confirm plan is active.

  5. Restart iPhone

  6. Try SIM in Another iPhone
    If works: Device issue. If not: SIM/network issue.

  7. Contact Carrier if unresolved.

Troubleshooting Flowchart (Text Outline)

  • Is SIM card inserted correctly?
    No → Reinsert SIM
    Yes ↓

  • Is Airplane Mode OFF?
    No → Turn OFF
    Yes ↓

  • In coverage area?
    No → Move to coverage area
    Yes ↓

  • Account active?
    No → Reactivate account
    Yes ↓

  • Restart device

  • Try SIM in another device
    Works → Device issue
    Doesn’t work → SIM/network issue

  • Contact carrier

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Pro Tips / Dealer Notes

  • Dirty or damaged SIM cards are a frequent cause of "no service."

  • Coverage issues are common indoors or in rural areas—try near a window or outside.

  • If the SIM works in another phone, the problem is likely with the device (antenna, software, or hardware).

FAQs

Q: Why does my phone say "no service" even with a SIM card?

A: Possible causes include SIM misalignment, carrier outage, or account suspension.


Q: Will a factory reset fix "no service"?

A: Only if the issue is software-related. Always try SIM and carrier troubleshooting first.

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