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Activation Issues (New Device/SIM)

Can’t activate your new device or SIM card? This troubleshooting guide covers the most common activation problems—like “SIM not provisioned,” “Activation failed,” or “No service”—and provides step-by-step solutions for both Android and iPhone. Get your device online and ready to use fast!

Common Symptoms

  • “SIM not provisioned” or “Activation failed” error

  • Device stuck on activation screen

  • “No service” after inserting new SIM

  • Can’t make calls, send texts, or use data on new device/SIM

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Step by Step Troubleshooting

Android

  1. Check SIM Card Placement
    Power off, remove and reinsert SIM card.

  2. Wait 5–15 Minutes
    New SIMs may take time to activate.

  3. Check for Carrier Activation
    Contact carrier to confirm SIM/device is activated and not suspended.

  4. Restart Device

  5. Try SIM in Another Device
    Helps isolate SIM or device issue.

  6. Check for Software Updates
    Settings > System > Updates.

  7. Contact Carrier or Dealer if unresolved.

iPhone

  1. Check SIM Card Placement
    Power off, remove and reinsert SIM card.

  2. Wait 5–15 Minutes
    New SIMs may take time to activate.

  3. Check for Carrier Activation
    Contact carrier to confirm SIM/device is activated and not suspended.

  4. Restart iPhone

  5. Try SIM in Another iPhone
    Helps isolate SIM or device issue.

  6. Check for iOS Updates
    Settings > General > Software Update.

  7. Contact Carrier or Dealer if unresolved.

Troubleshooting Flowchart (Text Outline)

  • SIM inserted correctly?
    No → Reinsert SIM
    Yes ↓

  • Waited 5–15 minutes?
    No → Wait
    Yes ↓

  • SIM/device activated with carrier?
    No → Contact carrier
    Yes ↓

  • Restart device

  • Try SIM in another device
    Works → Device issue
    Doesn’t work → SIM/carrier issue

  • Software up to date?
    No → Update software
    Yes ↓

  • Still not working?
    Yes → Contact carrier or dealer

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Pro Tips / Dealer Notes

  • Activation may require a Wi-Fi or cellular data connection—connect to Wi-Fi if cellular isn’t available.

  • Porting a number can delay activation; check port status with carrier.

  • Suspended or unpaid accounts will block activation.

FAQs

Q: How long does SIM activation take?

A: Usually 5–15 minutes, but can take longer if porting a number or during carrier outages.


Q: Why does my phone say “SIM not provisioned”?

A: The SIM isn’t activated or is suspended—contact your carrier to resolve.

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