T-Mobile is reportedly doubling international calling from $0.25 to $0.50 per minute for calls made outside the US starting June 25—right as summer travel ramps up. Dealers can prevent bill shock by running a quick travel check, steering customers to the right International Pass, and setting expectations on which plans include texting/data abroad (and which don’t).

Verizon customers love older, grandfathered plans because they’re usually simpler and cheaper. Verizon, like most carriers, would rather move those customers to newer plans like MyPlan. This week, dealers are seeing a new issue that can create a $5/month “surprise” increase for longtime customers who try to switch. What’s happening with the Verizon AutoPay discount Reports say that as of June 4, some Verizon customers switching from grandfathered plans to MyPlan are being dis

A reported Verizon outage is impacting parts of the U.S., and it’s not just Verizon postpaid customers feeling it. Verizon-powered providers like Visible and Straight Talk are also being mentioned as affected. For dealers, outages create two kinds of traffic: Customers who want their phone “fixed” immediately Customers who are ready to switch carriers out of frustration Your job is to slow the moment down, run a fast checklist, and protect trust. Dealer script (30 seconds): c

Customers are tired of confusing plan math. That’s why Mint Mobile simplicity is a trend dealers should pay attention to—especially when the offer is easy to repeat: more data at the same price. Mint made a small change that makes the brand more appealing than ever. For dealers, the bigger lesson is this: simple sells—and it sells fast. What changed: more data, same pricing Mint Mobile is increasing data on its plans while keeping pricing the same. That’s the kind of value st

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Verizon Customer Satisfaction Still Low: Dealer “Save Call” Script + Fix-It Checklist

An AT&T discount discontinued is one of the fastest ways to trigger churn—because customers don’t experience it as “policy.” They experience it as: “They raised my bill and didn’t tell me.” The dealer opportunity is simple: show the customer exactly what changed, replace the value, and lock the new bill in writing so there are no surprises. What dealers should do first (don’t guess) Compare the last 2 bills line-by-line Identify the missing credit/discount amount Confirm whic

T-Mobile Tuesdays blanket giveaway can drive foot traffic. Dealers should run a quick “freebie-to-bundle” play: pickup, setup, and add-ons.

Verizon customer support wait times are a real pain point—and pain points create dealer opportunity. When customers are stuck for hours, they don’t want a policy lecture. They want a human who can solve the problem now. This is where dealers can win: fix what you can in-store, document what needs carrier action, and turn frustration into loyalty (and revenue) with a simple support process. Why this matters for dealers Support delays increase churn: customers start shopping al

T-Mobile walked back free line promo changes. Dealers should verify eligibility, document proof, and prevent surprise bills with a promo audit.

Verizon managed IoT connectivity was named a Leader by Gartner. Dealers can package managed connectivity, devices, and support for SMB and field teams.

Starlink MVNO may be closing after T-Mobile, AT&T, and Verizon rejected it. Dealers should protect customers with a switch plan and backup options.

A T-Mobile outage can leave customers with no support and no service. Dealers can calm customers, verify status, and sell backup connectivity options.

A US Mobile flash sale ends today for customers trying to cut their wireless bill. Dealers can run a bill audit, switch checklist, and setup bundle.

Verizon stadium antennas under seats for FIFA aim to boost in-stadium 5G. Dealers can sell event-ready setups, hotspots, and power bundles.

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T-Mobile Live Translation beta could boost travel and multilingual sales. Dealers can demo it fast, set expectations, and bundle accessories.

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