Device Not Charging or Power Issues
Is your Android or iPhone not charging, powering on, or holding a charge? This troubleshooting guide covers common causes of device charging and power failures, including faulty cables, battery problems, and software glitches. Get step-by-step solutions to restore power and keep your phone running.
Common Symptoms
Device won’t charge or turn on
Battery drains quickly
Charging icon not showing
Only charges at certain angles or with specific cables
Step by Step Troubleshooting
Android
Check Charging Cable & Adapter
Try a different cable and wall adapter.Inspect Charging Port
Look for debris or damage. Clean gently if needed.Try Another Power Source
Plug into a different outlet or USB port.Force Restart Device
Hold Power + Volume Down for 10+ seconds.Remove Case/Accessories
Some cases can block connections.Try Wireless Charging (if supported)
Check for Software Updates
Settings > System > Updates.Contact Repair Center if still not working.
iPhone
Check Lightning Cable & Adapter
Try a different cable and wall adapter.Inspect Charging Port
Look for lint/debris. Clean gently with a toothpick.Try Another Power Source
Plug into a different outlet or USB port.Force Restart iPhone
Quickly press Volume Up, then Volume Down, then hold Power until Apple logo appears.Remove Case/Accessories
Remove anything that could block the port.Try Wireless Charging (if supported)
Check for iOS Updates
Settings > General > Software Update.Contact Apple Support or Repair Center if unresolved.
Troubleshooting Flowchart (Text Outline)
Charging cable/adapter working?
No → Try different cable/adapter
Yes ↓Charging port clean/undamaged?
No → Clean or repair port
Yes ↓Power source working?
No → Try another outlet/USB
Yes ↓Force restart device
Remove case/accessories
Try wireless charging (if available)
Software up to date?
No → Update software
Yes ↓Still not charging?
Yes → Contact repair center
Pro Tips / Dealer Notes
Non-original or damaged cables are a leading cause of charging issues.
Avoid using metal tools to clean charging ports—use a toothpick or soft brush.
If device gets warm but won’t turn on, let it cool and try again.
FAQs
Q: Why does my phone only charge with certain cables?
A: Some cables/adapters may be damaged or low quality—use certified accessories.
Q: My device vibrates but won’t turn on. What should I do?
A: Try a force restart and check charging status; if unresolved, contact a repair center.
