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Wi-Fi Not Connecting

Having trouble connecting your Android or iPhone to Wi-Fi? This guide covers the most common Wi-Fi connectivity problems, including network not found, authentication errors, and frequent disconnects. Follow these step-by-step solutions to restore wireless internet access on any device.

Common Symptoms

  • Unable to connect to Wi-Fi

  • Wi-Fi keeps disconnecting

  • "Authentication error" or "Incorrect password"

  • Wi-Fi network not found

Textberries Bulk Text Messages

Step by Step Troubleshooting

Android

  1. Toggle Wi-Fi Off and On
    Quick Settings > Turn Wi-Fi off, then on again.

  2. Restart Device

  3. Forget and Reconnect to Network
    Settings > Network & Internet > Wi-Fi > Tap network > Forget > Reconnect.

  4. Check Password
    Ensure correct Wi-Fi password is entered.

  5. Restart Router/Modem
    Unplug for 30 seconds, then plug back in.

  6. Check for Interference
    Move closer to router, avoid thick walls/electronics.

  7. Update Device Software
    Settings > System > Updates.

  8. Contact Internet Provider or IT if unresolved.

iPhone

  1. Toggle Wi-Fi Off and On
    Settings > Wi-Fi > Turn off, then on again.

  2. Restart iPhone

  3. Forget and Reconnect to Network
    Settings > Wi-Fi > Tap network > Forget This Network > Reconnect.

  4. Check Password
    Re-enter correct Wi-Fi password.

  5. Restart Router/Modem
    Unplug for 30 seconds, then plug back in.

  6. Check for Interference
    Move closer to router, avoid thick walls/electronics.

  7. Update iOS
    Settings > General > Software Update.

  8. Contact Internet Provider or IT if unresolved.

Troubleshooting Flowchart (Text Outline)

  • Wi-Fi toggled off/on?
    No → Toggle now
    Yes ↓

  • Restart device

  • Forget and reconnect to network

  • Password correct?
    No → Re-enter password
    Yes ↓

  • Restart router/modem

  • Interference present?
    Yes → Move closer to router
    No ↓

  • Device software up to date?
    No → Update software
    Yes ↓

  • Still not connecting?
    Yes → Contact provider or IT

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Pro Tips / Dealer Notes

  • Routers may block new devices if MAC address filtering is enabled—check router settings if all else fails.

  • Public Wi-Fi networks may require web-based login after connecting.

  • Frequent drops may indicate router firmware needs updating.

FAQs

Q: Why does my phone say "authentication error" when joining Wi-Fi?

A: Usually an incorrect password or router issue—try forgetting and reconnecting.


Q: My phone connects to Wi-Fi but has no internet. Why?

A: The router or internet connection may be down—restart both and check with your provider.

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