AT&T CEO confirms digital carrier switching rollout in 2025. Learn how easier customer switching impacts wireless dealers and retention strategies.

T-Mobile is launching 5G-Advanced features in 2026. Learn how wireless dealers can capitalize on RedCap, uplink improvements, and network slicing opportunities.

The wireless industry is witnessing a major legal showdown that could reshape how customers switch carriers and how dealers manage the switching process. AT&T has filed a federal lawsuit seeking an emergency injunction to block T-Mobile's new "Easy Switch" tool, alleging the app uses artificial intelligence to unlawfully access and scrape customer data from AT&T's secure systems. With a court hearing scheduled for December 16, 2025, this case has immediate implications for wi

T-Mobile has officially extended Equipment Installment Plan (EIP) terms from 24 months to 36 months for all tablets and smartwatches, effective November 2025. This significant policy change brings T-Mobile in line with AT&T and Verizon, both of which adopted 36-month financing years ago—a practice T-Mobile previously criticized as anti-consumer and designed to lock customers into longer commitments. For wireless dealers, this change impacts how you position device financing,

T-Mobile's Black Friday 2025 promotions are shaping up to be some of the most aggressive device offers of the year, with reports indicating free flagship phones including the iPhone 17 Pro and Galaxy Z Flip 7 for qualifying customers. For anyone considering a phone upgrade or switch to T-Mobile, understanding these deals and how they work can help you make the most of the holiday shopping season. This guide breaks down what's expected in T-Mobile's Black Friday lineup based o

T-Mobile's deployment of advanced 5G technology at the Las Vegas Grand Prix is more than a flashy tech demo—it's a real-world example of how carriers use high-profile events to showcase network capabilities, generate buzz, and position themselves as innovation leaders. For wireless dealers, these kinds of carrier moves create local marketing opportunities, conversation starters with customers, and proof points you can use when selling T-Mobile plans and devices. This dealer-f

T-Mobile is doubling down on its “Un-carrier” strategy with a new switching app designed to make it easier for AT&T and Verizon customers to move their lines over. For dealers and retail reps, this isn’t just another tech feature—it’s a new tool you can use to remove friction, close more port-ins, and win customers who are tired of their current carrier but scared of the switching process. This dealer-focused guide breaks down what the switching app is trying to solve, how it

T-Mobile’s fixed wireless access (FWA) product has been one of the biggest growth stories in home internet over the last few years. But as more fiber is built into dense urban markets, the conversation is shifting. Recent coverage highlights how T-Mobile’s FWA is starting to feel the pressure from urban fiber builds, even as it continues to perform well in suburban and rural areas. For wireless dealers, this is not just a tech or Wall Street story. It directly affects how you

T-Mobile’s latest budget-friendly device, the REVVL 8 Pro , is arriving with a clear message: better cameras, water resistance, and 5G performance at around the $250 price point. For wireless dealers, this is not just another low-cost Android. It’s a key tool for closing value-conscious upgrades, prepaid activations, and switcher deals where customers want “good enough” specs without flagship pricing. This dealer-focused guide breaks down what’s new with the REVVL 8 Pro, how

T-Mobile just rolled out six major updates to its T-Life app, and while the official story focuses on “simplifying your wireless life,” dealers should read this as: new tools to close more sales, reduce support time, and keep customers from churning. The T-Life app launched in 2024 as T-Mobile’s one-stop hub for upgrades, perks, and account management. With these new features—AI assistant, T-Satellite integration, smarter shopping cart, improved Home Internet controls, and bu

T-Mobile customers are experiencing a fresh round of problems with the carrier's T-Life app, with some users unable to log in at all while others report the app loads but doesn't function properly. This creates significant challenges for both customers and dealers, as T-Mobile has made T-Life the centerpiece of virtually all customer interactions. Here's what dealers need to know about the current issues, customer impact, troubleshooting steps, and business implications. T-Li

T-Mobile just launched three new home internet plans with Wi-Fi 7 technology—making it the first wireless carrier to offer next-generation Wi-Fi 7 gateways to home internet customers. Here's everything wireless dealers need to know about the Rely, Amplified, and All-In plans, including pricing, features, target customers, competitive positioning, sales strategies, and how to maximize this game-changing opportunity. The Big News: Wi-Fi 7 Comes to Home Internet What Changed (Ef

Mint Mobile just dropped unlimited plans to half price for new customers who prepay for 3 months. Here's everything wireless dealers need to know about this aggressive promotion, including plan details, target customers, competitive positioning, sales strategies, and how to maximize this limited-time offer. The Promotion: Unlimited for Half Price Offer Overview Promotion:  50% off unlimited plans for new customers Requirement:  Prepay for 3 months of service Regular Price:  $

T-Mobile's holiday promotion offers four free Samsung Galaxy phones when families switch and activate on qualifying plans. Here's everything wireless dealers need to know to maximize this limited-time offer, including eligible devices, plan requirements, sales scripts, and proven strategies to drive massive holiday activation volume. The Promotion: Four Free Samsung Galaxy Phones Offer Overview Promotion:  Four free Samsung Galaxy smartphones when you switch to T-Mobile Eligi

T-Mobile just launched an aggressive switcher promotion offering four free phones on its basic Essentials plan. Here's everything wireless dealers need to know to capitalize on this limited-time offer and drive massive customer acquisition. The Promotion: Four Free Phones for Switchers T-Mobile is making it incredibly easy for families to switch carriers with a new promotion that offers four free smartphones when customers port in their numbers and activate on the T-Mobile Es

T-Mobile just democratized emergency access by making its satellite-based Text to 911 feature free for everyone—regardless of carrier or device. Here's how wireless dealers can leverage this game-changing announcement to attract customers and position themselves as community safety advocates. The Big News: Free Emergency Access for All On November 5, 2025, T-Mobile announced that its satellite-based Text to 911 service is now free for everyone —not just T-Mobile customers. Th

T-Mobile is offering free calls and texts to Jamaica through November 2025 in response to the recent hurricane disaster that has devastated the island nation.  This humanitarian relief effort allows T-Mobile customers to stay connected with family and friends in Jamaica during this critical time without worrying about international calling charges. For wireless dealers, this is an important customer service opportunity to help affected customers stay in touch with loved ones

Starting October 30, 2025, T-Mobile is eliminating all payment arrangement options except the T-Life app, forcing customers to use the mobile app instead of calling customer service, visiting retail stores, or using the automated phone system.  This change represents T-Mobile's continued push toward self-service digital channels and away from traditional customer support methods. For wireless dealers, this policy shift creates new customer service challenges, particularly for

T-Mobile is launching its annual holiday giving campaign with a focus on first responders, running from National First Responders Day (October 28) through Giving Tuesday (December 2, 2025).  The campaign includes employee donation matching, customer participation through the T-Life app, and up to $450,000 in corporate donations to first responder organizations. For wireless dealers, this campaign presents an opportunity to engage customers, support local first responders, and

T-Mobile has officially closed a credit card autopay loophole that allowed customers to earn rewards while keeping their autopay discount.  Effective October 24, 2025, customers who make early one-time payments with a credit card will lose their $5 per line monthly discount, even if they have a debit card or bank account set up for autopay. This policy change has significant implications for dealers, customer retention, and sales conversations. Key Points for Dealers: Effecti