Downdetector reports show a Verizon outage impacting home internet and some mobile service in parts of the East Coast, with spikes around 8:00 a.m. EDT. Verizon hadn’t posted updates at the time of reporting. For dealers, this is a “trust moment”: confirm the issue, run quick device/network checks, enable Wi‑Fi Calling, and offer backup internet options customers can use immediately.

A report details T-Mobile’s “Experience” migration plans for legacy customers, including plan tiers, perks, and pricing ahead of July 13 changes.

T-Mobile is officially retiring its 2G GSM network on August 3, 2026. Most customers won’t notice—but anyone using very old phones, certain legacy IoT devices, or older international devices without VoLTE could lose service. Dealers should run a quick “network readiness” check, offer low-cost upgrade paths, and position paid setup/data transfer as a simple, same-day fix.

Upper C-Band auction news showing T-Mobile Verizon AT&T wordmarks about FCC July 22 vote and 5G coverage

A new rumor says many T-Mobile third-party authorized retailer (TPR) locations could close as soon as July 1, as the carrier accelerates its “digital native” strategy and pushes customers into the T-Life app. Corporate-owned retail (COR) stores may be spared this round, and one dealer is reportedly closing 100+ locations with financial incentives from T-Mobile. Dealers should prepare for customer confusion, increased foot traffic at remaining stores, and a bigger shift toward

Verizon is being removed from the Dow Jones Industrial Average and replaced by Google parent Alphabet at the opening bell Monday, June 29. Because the Dow is price-weighted, Alphabet’s higher share price gives it more influence, and Dow-tracking funds will sell Verizon and buy Alphabet. For dealers, this isn’t about day-to-day network performance—it’s a headline signal that Wall Street is prioritizing AI, cloud computing, and mobile advertising over legacy telecom in “market

A customer says Verizon AI customer service made it hard to reach a human after a $500 billing mistake disconnected service. Dealer save-play inside.

T-Mobile addressed concerns about “AI cameras” in its retail stores, saying it does not use facial recognition, microphone-enabled cameras, or Flock products. The carrier says it’s simply upgrading to modern cameras comparable to consumer doorbell cams as part of standard lifecycle management to improve safety and security. Dealers should be ready with a simple privacy-first explanation and a calm in-store script.

A new report highlights T-Mobile’s 5G advantage, pointing to bandwidth/spectrum strategy that’s delivering much faster downloads—about 485 Mbps vs under 300 Mbps for AT&T and Verizon. A poll tied to the report suggests nearly 40% of respondents are now considering switching to T-Mobile. Dealers should use this as a “speed proof” opener, but still run a location-based coverage check and set expectations that speeds vary by market.

Verizon is rolling out a new Simplicity plan that’s designed to be clear, cheap, and competitive: unlimited talk/text/data with 5G Ultra Wideband, roaming, satellite texting, and 10GB hotspot starting at $30/month with port-in ($45 otherwise). Verizon is also removing activation and upgrade fees if customers join its Loyalty program, plus adding “Verizon Dollars” and new Shine perks to rival T-Mobile Tuesdays.

AT&T Unlimited Day Pass for iPad offers $3 per day on-demand cellular connectivity with first day free

T-Mobile quietly launched a “Magenta Nights” T-Life app promo with an ultra-short window (6pm PT–6am PT) that offered some switchers up to $1,000 via a virtual prepaid Mastercard—often with fewer strings than typical port-in deals. The offer reportedly returns next Sunday (June 21–22) with additional Sunday windows after that. Here’s the dealer play to capture switches without first-bill surprises.

T-Mobile is reportedly doubling international calling from $0.25 to $0.50 per minute for calls made outside the US starting June 25—right as summer travel ramps up. Dealers can prevent bill shock by running a quick travel check, steering customers to the right International Pass, and setting expectations on which plans include texting/data abroad (and which don’t).

Verizon customers love older, grandfathered plans because they’re usually simpler and cheaper. Verizon, like most carriers, would rather move those customers to newer plans like MyPlan. This week, dealers are seeing a new issue that can create a $5/month “surprise” increase for longtime customers who try to switch. What’s happening with the Verizon AutoPay discount Reports say that as of June 4, some Verizon customers switching from grandfathered plans to MyPlan are being dis

A reported Verizon outage is impacting parts of the U.S., and it’s not just Verizon postpaid customers feeling it. Verizon-powered providers like Visible and Straight Talk are also being mentioned as affected. For dealers, outages create two kinds of traffic: Customers who want their phone “fixed” immediately Customers who are ready to switch carriers out of frustration Your job is to slow the moment down, run a fast checklist, and protect trust. Dealer script (30 seconds): c

Customers are tired of confusing plan math. That’s why Mint Mobile simplicity is a trend dealers should pay attention to—especially when the offer is easy to repeat: more data at the same price. Mint made a small change that makes the brand more appealing than ever. For dealers, the bigger lesson is this: simple sells—and it sells fast. What changed: more data, same pricing Mint Mobile is increasing data on its plans while keeping pricing the same. That’s the kind of value st

A big T-Mobile Shell gas discount promo drove a rush of customers trying to redeem the deal—so much demand that it reportedly caused long lines and even system issues. When promos go viral, customers don’t blame the fine print… they blame the carrier and the app. For dealers, this is a retention moment. If you can help customers redeem (or at least understand what to do when the app fails), you become the “fixer,” not just the place they bought a phone. What happened (in plai

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SpaceX phone unlocking in 180 days could impact switching. Dealers should confirm eligibility, document timelines, and offer backup options with clear steps.