Verizon is reportedly preparing to cut 20–25% of its 5G Acceleration (5GA) enterprise team as part of a broader plan to eliminate around 15,000 jobs.  For the average headline reader, this is just another corporate layoff story. For wireless dealers, it is a clear signal: Verizon is rebalancing away from aggressive enterprise 5G and putting more weight behind the consumer side of the business. This guide breaks down the news in plain language and, more importantly, turns it i

T-Mobile just rolled out six major updates to its T-Life app, and while the official story focuses on “simplifying your wireless life,” dealers should read this as: new tools to close more sales, reduce support time, and keep customers from churning. The T-Life app launched in 2024 as T-Mobile’s one-stop hub for upgrades, perks, and account management. With these new features—AI assistant, T-Satellite integration, smarter shopping cart, improved Home Internet controls, and bu

T-Mobile customers are experiencing a fresh round of problems with the carrier's T-Life app, with some users unable to log in at all while others report the app loads but doesn't function properly. This creates significant challenges for both customers and dealers, as T-Mobile has made T-Life the centerpiece of virtually all customer interactions. Here's what dealers need to know about the current issues, customer impact, troubleshooting steps, and business implications. T-Li

T-Mobile's holiday promotion offers four free Samsung Galaxy phones when families switch and activate on qualifying plans. Here's everything wireless dealers need to know to maximize this limited-time offer, including eligible devices, plan requirements, sales scripts, and proven strategies to drive massive holiday activation volume. The Promotion: Four Free Samsung Galaxy Phones Offer Overview Promotion:  Four free Samsung Galaxy smartphones when you switch to T-Mobile Eligi

T-Mobile just launched an aggressive switcher promotion offering four free phones on its basic Essentials plan. Here's everything wireless dealers need to know to capitalize on this limited-time offer and drive massive customer acquisition. The Promotion: Four Free Phones for Switchers T-Mobile is making it incredibly easy for families to switch carriers with a new promotion that offers four free smartphones when customers port in their numbers and activate on the T-Mobile Es

EchoStar just agreed to sell its full unpaired AWS-3 spectrum license to AT&T for $1.0 billion. Here's what this major spectrum deal means for wireless dealers, network coverage, AT&T's competitive positioning, and the future of 5G expansion. The Deal: EchoStar Sells AWS-3 Spectrum to AT&T EchoStar Corporation announced it has entered into a definitive agreement to sell its full unpaired AWS-3 spectrum license to AT&T for $1.0 billion in cash . The transaction is subject to r

T-Mobile just democratized emergency access by making its satellite-based Text to 911 feature free for everyone—regardless of carrier or device. Here's how wireless dealers can leverage this game-changing announcement to attract customers and position themselves as community safety advocates. The Big News: Free Emergency Access for All On November 5, 2025, T-Mobile announced that its satellite-based Text to 911 service is now free for everyone —not just T-Mobile customers. Th

Effective November 1st, AT&T launches enhanced military switcher promotion offering up to $100 in monthly bill credits—complete dealer guide to eligibility, requirements, competitive positioning, and sales strategies AT&T has announced a significant enhancement to its military customer acquisition strategy with a new AT&T military switcher offer  effective November 1st, 2025. Military servicemembers and veterans who port in their number and purchase a smartphone on an install

Starting October 30, 2025, T-Mobile is eliminating all payment arrangement options except the T-Life app, forcing customers to use the mobile app instead of calling customer service, visiting retail stores, or using the automated phone system.  This change represents T-Mobile's continued push toward self-service digital channels and away from traditional customer support methods. For wireless dealers, this policy shift creates new customer service challenges, particularly for

AT&T is launching a new 25% discount for retired first responders starting October 28, 2025, expanding its appreciation offers to honor retired law enforcement officers and firefighters.  The discount applies to every line on AT&T's best unlimited plans—Unlimited Premium PL, Unlimited Extra EL, and Unlimited Starter SL—and is available to retired first responders and their families. For wireless dealers, this new offer presents significant opportunities to attract a loyal, un

T-Mobile is launching its annual holiday giving campaign with a focus on first responders, running from National First Responders Day (October 28) through Giving Tuesday (December 2, 2025).  The campaign includes employee donation matching, customer participation through the T-Life app, and up to $450,000 in corporate donations to first responder organizations. For wireless dealers, this campaign presents an opportunity to engage customers, support local first responders, and

AT&T has updated the chargeback policy for its $800 Smartphone Reimbursement Switcher Offer, effective October 24, 2025.  The new policy introduces a 36-month commitment structure with tiered cancellation fees based on when customers cancel service. This change significantly impacts how dealers should position the offer, educate customers, and manage chargeback risk. Here's everything wireless dealers need to know about the updated policy, customer disclosure requirements, an

T-Mobile has officially closed a credit card autopay loophole that allowed customers to earn rewards while keeping their autopay discount.  Effective October 24, 2025, customers who make early one-time payments with a credit card will lose their $5 per line monthly discount, even if they have a debit card or bank account set up for autopay. This policy change has significant implications for dealers, customer retention, and sales conversations. Key Points for Dealers: Effecti

Verizon Home Internet Lite: Quick Overview for Dealers Detail Information Launch Date October 2025 (Available Now) Pricing $25/month (limited-time with mobile plan), $60/month standalone Speeds Up to 25 Mbps download (typical 10-25 Mbps) Data Cap 150 GB at full speed, then reduced to 10 Mbps (unlimited data) Network Verizon 5G/4G LTE network Price Guarantee 3 years for $25/month rate (with mobile plan) Target Market Rural/underserved areas, light internet users, budget-consci

AT&T Convergence Strategy: Quick Overview Detail Information CEO Statement "Our shift in tactic is to focus on converged customers" Convergence Rate 41.5% of fiber customers also have AT&T mobile Q3 2025 Fiber Adds 288,000 new fiber customers Q3 2025 Mobile Adds 403,000 postpaid phone net adds 5G Home Internet 270,000 new customers in Q3 Strategic Focus Fiber + Mobile bundling ("race to convergence") Competitive Position Only major carrier with nationwide fiber footprint CEO

T-Mobile Edge Control T-Platform: Quick Overview Detail Information Launch Date October 20, 2025 Service 1 Edge Control (5G Advanced + local breakout) Service 2 T-Platform (unified management portal) Target Market Enterprise and business customers Key Benefit (Edge Control) Private network performance without complexity Key Benefit (T-Platform) Unified management of all T-Mobile business services Technology 5G Advanced network with local breakout Portfolio Advanced Network So

T-Mobile Halloween Deals 2025: Quick Overview Category Deals Available Flagship Phones FREE iPhone 17, Pixel 10 Pro, Galaxy S25 Edge (with trade-in + new line) Smartwatches FREE Galaxy Watch 8 (with qualifying phone purchase) Tablets FREE tablets with qualifying purchases Earbuds Deals on AirPods Pro 3, Samsung Buds 3 FE Home Internet Savings when bundled with voice line iPhone Upgrades iPhone 14 Pro/Max → iPhone 15/15 Plus (FREE with trade) Duration Limited time (Halloween s

T-Mobile Home Internet Gateway Upgrade: Key Facts Aspect Details Program Free gateway upgrade for Nokia 5G21 users Device Being Retired Nokia 5G21 (original 5G home internet gateway) Replacement Models G4AR or G5AR gateway (depending on availability) Cost FREE (no charge for replacement) Reason for Upgrade Nokia 5G21 doesn't support 5G Standalone technology Speed Improvement Many customers reporting 2x faster speeds How to Request Contact T-Mobile customer support Activation

T-Mobile Cyber Defense Center: Key Facts at a Glance Detail Information Facility Name Cyber Defense Center Location Bellevue, Washington (T-Mobile headquarters) Operations 24/7 round-the-clock threat monitoring and response Leadership Mark Clancy, SVP of Cybersecurity Primary Function Proactive threat hunting (not reactive response) Key Areas Cyber Command Center, Cyber Lab, Incident Response War Room, Digital Forensics Room Technology Real-time threat displays, advanced anal

T-Mobile JUMP! On Demand Termination: Key Facts Detail Information Program Ending JUMP! On Demand phone lease program Termination Date December 1, 2025 Customer Notification Starting October 15, 2025 Final Upgrade Deadline November 30, 2025 Remaining Balance Treatment T-Mobile paying off ALL remaining lease balances Device Ownership Customers keep devices with no further payments Standard JUMP! Program NOT affected—continues as normal Customer Benefit Potentially hundreds of