Porting Issues
Having trouble transferring your phone number to a new carrier or device? This troubleshooting guide covers the most common porting problems—like delays, failed ports, and service interruptions—and provides step-by-step solutions for both Android and iPhone. Get your number transferred smoothly and avoid common pitfalls.
Common Symptoms
Number transfer (port) delayed or failed
No service after port request
Incoming/outgoing calls or texts not working after port
Temporary number assigned instead of your own
Step by Step Troubleshooting
Android & iPhone
Confirm Port Request Submitted
Ensure the new carrier has submitted the port request with accurate information.Verify Account Info
Double-check account number, PIN, and billing address with old carrier.Wait for Port Completion
Most ports complete in 1–4 hours (mobile-to-mobile); landline or business accounts may take longer.Restart Device
After port completes, restart phone to update network registration.Check SIM Status
Ensure correct SIM is inserted and activated for your number.Contact New Carrier for Updates
If delayed, ask new carrier for port status and error codes.Contact Old Carrier if Needed
Sometimes holds/blocks must be cleared by the original carrier.Escalate to Carrier Porting Support if unresolved.
Troubleshooting Flowchart (Text Outline)
Port request submitted?
No → Submit with new carrier
Yes ↓Account info accurate?
No → Correct info and resubmit
Yes ↓Waited 1–4 hours (mobile)?
No → Wait for completion
Yes ↓Service working after restart?
No → Check SIM and activation
Yes ↓Contact new carrier for updates
Contact old carrier if blocks/holds
Still not working?
Yes → Escalate to carrier porting support
Pro Tips / Dealer Notes
Incorrect account number or PIN is the #1 cause of failed ports—always double-check details.
Service interruptions are common during porting; avoid porting before important calls/events.
Temporary numbers may be assigned during porting—service should update once port completes.
FAQs
Q: How long does number porting take?
A: Mobile-to-mobile ports usually complete in 1–4 hours, but landline or business accounts can take several days.
Q: Why do I have no service after porting?
A: The port may not be complete, or your SIM may not be activated—contact your new carrier for status and troubleshooting.
