Device Overheating
Is your Android or iPhone getting too hot or shutting down due to overheating? This troubleshooting guide covers common causes of device overheating—like background apps, charging issues, or hardware faults—and provides step-by-step solutions to keep your phone cool and running safely.
Common Symptoms
Device feels hot to the touch
Unexpected shutdowns or restarts
Warning: “Device temperature too high”
Rapid battery drain

Step by Step Troubleshooting
Android
Remove Case and Accessories
Let heat dissipate more easily.Close Unused Apps
Recent Apps > Close all unnecessary apps.Avoid Direct Sunlight/Heat
Move device to a cool, shaded place.Pause Heavy Usage
Stop gaming, video streaming, or large downloads temporarily.Check for Software Updates
Settings > System > Updates.Restart Device
Check Battery Health
Settings > Battery > Battery Health (if available).Contact Repair Center if overheating persists.
iPhone
Remove Case and Accessories
Let heat dissipate more easily.Close Unused Apps
Swipe up from bottom (or double-press Home) > Close apps.Avoid Direct Sunlight/Heat
Move device to a cool, shaded place.Pause Heavy Usage
Stop gaming, video streaming, or large downloads temporarily.Check for iOS Updates
Settings > General > Software Update.Restart iPhone
Check Battery Health
Settings > Battery > Battery Health.Contact Apple Support or Repair Center if overheating persists.
Troubleshooting Flowchart (Text Outline)
Device hot to touch?
Yes ↓Remove case/accessories
Close unused apps
Out of direct sunlight?
No → Move to cool place
Yes ↓Pause heavy usage
Software up to date?
No → Update software
Yes ↓Restart device
Battery health good?
No → Contact repair center
Yes ↓Still overheating?
Yes → Contact repair center

Pro Tips / Dealer Notes
Charging while using power-hungry apps can cause overheating—avoid gaming/streaming while charging.
Overheating may be a sign of battery failure or hardware defect if persistent.
Avoid leaving devices in cars or hot environments.
FAQs
Q: Why does my phone get hot while charging or using apps?
A: Heavy app usage, poor ventilation, or faulty batteries are common causes.
Q: Is it safe to use my phone if it feels hot?
A: Let it cool before continued use. Persistent heat could damage the device—seek repair if needed.














