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Wireless Dealer Training Modules

These wireless dealer training modules are course previews only. Full lessons, downloads, exams, and certifications are available inside our paid LMS with pay-per-seat + pay-per-course access.

Looking for free tools too? Visit the Dealer Resources Hub.

Course Catalog Preview (Wireless Dealer Training Modules)

Store Operations System (Owner)

Preview: KPI rhythm, audits, routines, and consistency across locations.

Business Entity Basics for Wireless Dealers

Compare sole prop/partnership/LLC/S-Corp/C-Corp with wireless-specific pros/cons, taxes, liability, and setup tips.

Estimated Time of Completion:

45 min

Begin Course

Perfect for:

Store Owner

Wireless Store Financials: Margin, Cash Flow, KPIs

Build a dealer P&L mindset: gross margin, attach rate, labor %, cash controls, and the KPIs that drive profit.

Estimated Time of Completion:

60 min

Begin Course

Perfect for:

Store Owner

Vendor & Master Agent Strategy

Pick the right lines and suppliers, negotiate terms, manage spiffs, and avoid vendor overload that kills ops.

Estimated Time of Completion:

45 min

Begin Course

Perfect for:

Store Owner

Pricing & Packaging: Plans, Devices, Bundles

Create profitable bundles for plans/devices/accessories, set pricing rules, and protect margin without losing deals.

Estimated Time of Completion:

45 min

Begin Course

Perfect for:

Store Owner

Store Ops SOP System

Turn chaos into repeatable SOPs: policies, checklists, QA routines, and documentation that scales with staff.

Estimated Time of Completion:

60 min

Begin Course

Perfect for:

Store Owner

Customer Experience & Reputation

Reduce refunds and bad reviews with service standards, escalation rules, and recovery plays that keep customers loyal.

Estimated Time of Completion:

45 min

Begin Course

Perfect for:

Store Owner

Commission & Spiff System Design

Design comp plans for sales/activations/repair that drive behavior, prevent gaming, and keep payroll predictable.

Estimated Time of Completion:

60 min

Begin Course

Perfect for:

Store Owner

Wholesale Device Buying & Grading

Buy used/refurb safely: grading, testing, blacklist risk, warranty rules, and margin math for device inventory.

Estimated Time of Completion:

60 min

Begin Course

Perfect for:

Store Owner

Store Expansion Playbook (2nd Location)

Readiness checklist for multi-location: staffing layers, controls, reporting, training, and rollout sequencing.

Estimated Time of Completion:

60 min

Begin Course

Perfect for:

Store Owner

Parts Sourcing, Warranty, Comeback Prevention

Source parts safely, set warranty rules, track failures, and reduce comebacks with QC and documentation.

Estimated Time of Completion:

45 min

Begin Course

Perfect for:

Store Owner

WDG Dealer Launch Blueprint (0→Open)

Step-by-step launch plan: location, staffing, vendors, pricing, compliance basics, and opening-week execution.

Estimated Time of Completion:

60 min

Begin Course

Perfect for:

Store Owner

Wireless Sales Foundations

Preview: repeatable sales flow, objections, and clean close.

Wireless Sales Foundations (WDG Method)

Core WDG sales flow for walk-ins: greet, qualify, present, attach, close, and document cleanly.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Qualifying Customers Correctly

Ask the right questions fast to avoid time-wasters, reduce fraud risk, and raise close rate and attach rate.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Needs Analysis & Discovery

Discovery that sells: uncover usage, budget, device needs, and pain points to match the right plan and device.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Objections, Trade-Ins, Closing Without Discounts

Handle price, coverage, and “I’ll think about it” while protecting margin and using trade-ins to win deals.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Different Types of Closes

Learn multiple closes (assumptive, summary, option, urgency) and when to use each without sounding pushy.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Accessory Attach Mastery

Increase attach rate with bundles, demos, and protection positioning—without slowing the line or discounting.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Upgrade & Retention Plays

Save cancellations and drive upgrades using timing triggers, value stacking, and simple retention offers.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Financing, BNPL, Payment Flows

Sell financing safely: eligibility talk tracks, payment handling, and red flags to prevent disputes and losses.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Customer Service Desk

Run returns/exchanges/escalations with policy-first communication that protects margin and reviews.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Sales Metrics & Personal Scorecard

Daily habits + scorecard: leads, closes, attach, upgrades, and follow-up discipline to hit targets consistently.

Estimated Time of Completion:

30 min

Perfect for:

Employee, Management

Begin Course

B2B Basics for Retail Stores

Simple SMB packages (phones/tablets/hotspots), discovery questions, and how to win small business accounts.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Activation & Porting Specialist

Preview: reduce failed ports, set expectations, and troubleshoot faster.

Activation Fundamentals

Clean activations: pre-checks, SIM/eSIM basics, compatibility, and documentation to prevent rework and disputes.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Porting Mastery

End-to-end porting flow plus the top failure reasons and fixes to reduce stuck ports and customer churn.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

BYOD & Unlocking

Handle BYOD eligibility, unlocking rules, IMEI checks, and blacklist risk to avoid bad activations and returns.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

eSIM Operations

eSIM setup, transfers, and common edge cases so reps can resolve issues fast without escalations.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

APN & Data Issues

Diagnose data/MMS issues quickly on Android/iPhone using a repeatable flow that reduces callbacks.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Number/Account Changes & Feature Adds

Process account updates cleanly (number changes, features, add-ons) with notes that prevent future disputes.

Estimated Time of Completion:

30 min

Perfect for:

Employee, Management

Begin Course

Activation QA & Documentation

QA checklist + documentation standards to reduce chargebacks, complaints, and “you never told me” issues.

Estimated Time of Completion:

30 min

Perfect for:

Employee, Management

Begin Course

Advanced Troubleshooting Trees

Deep troubleshooting for network/MMS/VoLTE/RCS/eSIM edge cases using decision trees and escalation rules.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Trade-In Intake & Device Grading (Activation Counter)

Run trade-ins at the activation counter: intake, testing, grading, and fraud checks to prevent losses.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Repair Tech Certification (L1–L3)

Preview: intake, safety, testing, QC, and redo prevention.

Repair Shop Setup & Workflow

Build a repeatable repair workflow: intake, triage, estimates, repair, QC, and delivery that reduces comebacks.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Tools, ESD Safety, Bench Standards

Bench setup, ESD rules, tool selection, and standards that prevent damage and improve repair consistency.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Screen Replacements: iPhone + Android

Best practices for screen swaps: prep, adhesives, calibration basics, QC steps, and common mistakes to avoid.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Battery/Charge Port/Small Parts

High-volume repairs done right: batteries, ports, buttons, and small parts with QC and warranty handling.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Mic/Speaker/Camera Diagnostics

Diagnose and fix audio/camera issues with a structured test flow, parts selection, and post-repair validation.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Board-Level Triage (No Microsolder)

Identify board-level symptoms and decide when to escalate vs. decline, with customer communication guidelines.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Water Damage Process

Water damage triage and cleaning process, realistic expectations, and documentation that protects the shop.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Microsoldering Fundamentals

Intro to microsoldering: tools, heat control, pad safety, and common iPhone fault patterns and fixes.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Advanced Diagnostics (Tristar/Hydra, backlight, no power)

Advanced fault isolation for power/charging/backlight/boot issues; when to repair, refer, or scrap responsibly.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Management

Begin Course

Data Recovery & Customer Data Handling

What you can/can’t promise, consent, privacy, and safe handling when data recovery is requested.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Management

Begin Course

Fraud & Chargeback Prevention

Preview: red flags, documentation habits, and policy enforcement.

Wireless Fraud 101

Understand the most common wireless dealer scams and how they hit activations, upgrades, and device sales.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Store Owner, Management

Begin Course

ID Verification & Customer Vetting

Practical ID checks, customer vetting steps, and documentation standards to reduce fraud and disputes.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Store Owner, Management

Begin Course

Chargebacks, Disputes, Proof Packages

Build winning proof packages: receipts, ID logs, device logs, notes, and timelines that reduce chargeback losses.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Store Owner, Management

Begin Course

Device Theft, Blacklist, Lost/Stolen Handling

Policies for stolen devices, blacklist checks, customer claims, and safe handling to protect the store legally.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Store Owner, Management

Begin Course

Data Privacy & Store Security

Protect PII: access control, POS security, cameras, storage, and staff rules to reduce liability and theft.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Store Owner, Management

Begin Course

Policy Compliance (Returns/Refunds/Disclosures)

Build and enforce policies that hold up in disputes: disclosures, receipts, signatures, and consistent enforcement.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Store Owner, Management

Begin Course

Incident Response

What to do when fraud is suspected: de-escalation, documentation, refusal scripts, and when to involve police.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Store Owner, Management

Begin Course

High-Risk Transaction Playbook

Handle financing, remote pay, and 3rd-party pickup safely with extra verification steps and refusal criteria.

Estimated Time of Completion:

60 min

Perfect for:

Employee, Store Owner, Management

Begin Course

Spotting Customer Phone-Purchase Fraud

Behavioral red flags, story patterns, and transaction signals that indicate likely fraud before you ring it up.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Store Owner, Management

Begin Course

Counterfeit Detection (Cash + Cards)

Spot fake bills and cloned cards: quick checks, POS prompts, and what to do when something feels off.

Estimated Time of Completion:

45 min

Perfect for:

Employee, Store Owner, Management

Begin Course

Manager Playbook

Preview: coaching cadence, scorecards, and store audit routines.

Frontline Leadership for Wireless Retail

Coaching habits, accountability, and culture-building for managers running sales + activations + service daily.

Estimated Time of Completion:

60 min

Perfect for:

Management

Begin Course

Daily Ops Rhythm

Daily huddles, open/close routines, cash controls, and QA checks that keep the store consistent and clean.

Estimated Time of Completion:

45 min

Perfect for:

Management

Begin Course

Hiring, Onboarding, Training Plans (30/60/90)

Build a repeatable hiring and onboarding system with 30/60/90 plans to ramp reps faster.

Estimated Time of Completion:

60 min

Perfect for:

Management

Begin Course

Performance Management

Scorecards, coaching sessions, documentation, and write-ups that improve performance and reduce turnover drama.

Estimated Time of Completion:

60 min

Perfect for:

Management

Begin Course

Inventory & Merchandising

Prevent shrink, improve displays, and manage accessory inventory with simple controls and merchandising basics.

Estimated Time of Completion:

45 min

Perfect for:

Management

Begin Course

Inventory Ordering System

Min/max, reorder points, vendor list, cycle counts, and ordering cadence to keep stock without overbuying.

Estimated Time of Completion:

60 min

Perfect for:

Management

Begin Course

Escalations & Customer Recovery

Handle angry customers, save reviews, and protect policy using de-escalation and recovery offers that work.

Estimated Time of Completion:

45 min

Perfect for:

Management

Begin Course

Multi-Role Coverage

Run the floor across sales/activations/service desk with coverage planning and role clarity during peak hours.

Estimated Time of Completion:

45 min

Perfect for:

Management

Begin Course

Scheduling & Labor Targets

Build schedules by traffic, set labor targets, and avoid understaffing/overstaffing while hitting sales goals.

Estimated Time of Completion:

60 min

Perfect for:

Management

Begin Course

Store Audit Program

Mystery shop, call reviews, QA checklists, and weekly audits to keep standards high across staff and shifts.

Estimated Time of Completion:

60 min

Perfect for:

Management

Begin Course

Marketing (Owners + Managers)

Preview: Marketing tactics for yhour retail location.

WDG Local Marketing Foundations

Build your offer, audience, and channel plan so every marketing dollar and hour drives calls, visits, and sales.

Estimated Time of Completion:

60 min

Perfect for:

Store Owner, Management

Begin Course

Free Marketing Platforms Playbook

Leverage free platforms (GBP, Yelp, YP, FB Biz, Craigslist, OfferUp) to drive calls and walk-ins weekly.

Estimated Time of Completion:

45 min

Perfect for:

Store Owner, Management

Begin Course

Google Business Profile Mastery

Optimize GBP for ranking + calls: categories, posts, photos, services, Q&A, and review velocity tactics.

Estimated Time of Completion:

60 min

Perfect for:

Store Owner, Management

Begin Course

Local SEO for Wireless Dealers

Build local pages that rank: services, internal links, citations, reviews, and content that drives intent traffic.

Estimated Time of Completion:

60 min

Perfect for:

Store Owner, Management

Begin Course

Paid Ads: Launch + Optimize

Launch and optimize FB/IG + Google ads: targeting, budgets, creative tests, CPL, show rate, scaling rules.

Estimated Time of Completion:

60 min

Perfect for:

Store Owner, Management

Begin Course

Promo Calendar + Campaign Planning

Plan promos around seasons and launches with clear offers, scripts, signage, and staffing so promos don’t flop.

Estimated Time of Completion:

45 min

Perfect for:

Store Owner, Management

Begin Course

Retention + Follow-Up Systems

Text/email retention + follow-up cadence (2d/2w/2m) to drive repeat visits, upgrades, referrals, and reviews.

Estimated Time of Completion:

60 min

Perfect for:

Store Owner, Management

Begin Course

Rewards & Loyalty Programs

Design loyalty/referral programs that trigger upgrades and repeat purchases without giving away margin.

Estimated Time of Completion:

45 min

Perfect for:

Store Owner, Management

Begin Course

Marketing Tracking & ROI

Track calls/leads/sales with UTMs and call tracking; measure close rate and ROI to scale what works.

Estimated Time of Completion:

45 min

Perfect for:

Store Owner, Management

Begin Course

Marketing (Sales Reps)

Preview: Marketing tactics for employees to use.

Turning Walk-Ins Into Leads

Capture every walk-in as a lead: quick intake, appointment setting, and follow-up that increases close rate.

Estimated Time of Completion:

45 min

Perfect for:

Begin Course

Personal Brand for Sales Reps

Use local groups and social to generate inbound leads ethically and consistently without spamming your community.

Estimated Time of Completion:

45 min

Perfect for:

Begin Course

Texting for Conversions

Texting scripts, timing, and follow-up rules that turn “maybe” into “I’m coming in today.”

Estimated Time of Completion:

30 min

Perfect for:

Begin Course

Referral Asks That Don’t Feel Awkward

Ask for referrals at the right moments with simple scripts that feel natural and drive steady new customers.

Estimated Time of Completion:

30 min

Perfect for:

Begin Course

Review Generation

Get more 5-star reviews with clean asks, QR flows, and how to handle negatives without breaking policy.

Estimated Time of Completion:

30 min

Perfect for:

Begin Course

Event/Street Team Basics

Run small events and street teams: setup, pitch, lead sheets, and follow-up so events produce real sales.

Estimated Time of Completion:

45 min

Perfect for:

Begin Course

Follow-Up Program: 2 Days → 2 Weeks → 2 Months

A simple cadence and scripts to follow up leads and past customers to drive appointments, upgrades, and referrals.

Estimated Time of Completion:

30 min

Perfect for:

Begin Course

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Related Dealer Resources

Use these pages alongside your training modules to improve store operations and vendor sourcing.

Dealer Resources Hub

Templates, tools, and checklists for daily operations

Open Hub

Vendor Directory

Find vetted vendors and partners by category.

Browse Vendors

Resources List Page

One page that lists all WDG resources in one place.

Open Hub

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Wireless Dealer Training Modules

Course Catalog Preview (Wireless Dealer Training Modules)

Store Operations System (Owner)

Business Entity Basics for Wireless Dealers

Wireless Store Financials: Margin, Cash Flow, KPIs

Vendor & Master Agent Strategy

Pricing & Packaging: Plans, Devices, Bundles

Store Ops SOP System

Customer Experience & Reputation

Commission & Spiff System Design

Wholesale Device Buying & Grading

Store Expansion Playbook (2nd Location)

Parts Sourcing, Warranty, Comeback Prevention

WDG Dealer Launch Blueprint (0→Open)

Wireless Sales Foundations (WDG Method)

Qualifying Customers Correctly

Needs Analysis & Discovery

Objections, Trade-Ins, Closing Without Discounts

Different Types of Closes

Accessory Attach Mastery

Upgrade & Retention Plays

Financing, BNPL, Payment Flows

Customer Service Desk

Sales Metrics & Personal Scorecard

B2B Basics for Retail Stores

Activation Fundamentals

Porting Mastery

BYOD & Unlocking

eSIM Operations

APN & Data Issues

Number/Account Changes & Feature Adds

Activation QA & Documentation

Advanced Troubleshooting Trees

Trade-In Intake & Device Grading (Activation Counter)

Repair Shop Setup & Workflow

Tools, ESD Safety, Bench Standards

Screen Replacements: iPhone + Android

Battery/Charge Port/Small Parts

Mic/Speaker/Camera Diagnostics

Board-Level Triage (No Microsolder)

Water Damage Process

Microsoldering Fundamentals

Advanced Diagnostics (Tristar/Hydra, backlight, no power)

Data Recovery & Customer Data Handling

Wireless Fraud 101

ID Verification & Customer Vetting

Chargebacks, Disputes, Proof Packages

Device Theft, Blacklist, Lost/Stolen Handling

Data Privacy & Store Security

Policy Compliance (Returns/Refunds/Disclosures)

Incident Response

High-Risk Transaction Playbook