Multiple T-Mobile subscribers report that promised monthly device credits disappeared—sometimes near the end of a 24‑month device financing term—causing sudden bill increases. One customer said credits stopped after 22 months, adding $80/month for two months; after escalating, T‑Mobile reimbursed $160. Another customer who bought three phones through Costco said he only received one monthly device credit and was repeatedly told the others would start on later bills. The takea

Verizon denied rumors that it’s preparing for a sale to SpaceX, but many subscribers say they wish it were true. In a reader poll with 3,114 responses, 38% wanted Verizon to stay as-is, while 37% wanted SpaceX to buy it; 23% preferred another buyer (not AT&T, T‑Mobile, or SpaceX). The frustration is driven by repeated price hikes and Verizon’s premium positioning—many customers don’t feel the service justifies the cost.

Wolfe Research says T-Mobile’s “undisputed leader” status is fading as AT&T and Verizon improve postpaid value plans, cable companies push aggressive device promos, and SpaceX’s next-gen Starlink V3 satellites threaten T‑Mobile’s 5G home internet business. After migrating customers off legacy plans and raising prices, T‑Mobile has less room to squeeze ARPU, while rivals are forecasted to grow faster and potentially match T‑Mobile over the next four years. Dealers should treat

A plain-English guide to carrier locks, SIM locks and activation locks so store staff can check trade-ins, spot problems and talk to customers with confidence.

Trade-in campaigns can drive upgrades, accessories and repair work. Here's what they cost, how long they take, and the honest work involved.

Trade-in campaigns can drive upgrades, accessories and repair work. Here's what they cost, how long they take, and the honest work involved.

A dealer-focused Boost Mobile review: verified plans and prices, network setup, throttling, returns, and how to pitch it with confidence.

MVNO vs major carrier explained in simple terms: major carriers own the network, MVNOs rent access and often cost less. Learn the real differences customers feel (priority during congestion, roaming, hotspot/video rules, support/financing) plus a fast dealer checklist and copy/paste scripts to recommend the right option without confusion.

A plain-English guide to carrier locks, SIM locking rules and unlocking requests — plus talking points your staff can use with customers today.

AT&T and Cricket run on the same network but serve different buyers. Compare plans, prices, data policies and dealer fit before your next sale.

SpaceX reiterated on its Q2 2026 earnings call that it plans to build its own terrestrial network—without copying AT&T, T-Mobile, or Verizon. The idea: leverage existing Starlink dishes and EchoStar spectrum, potentially mounting femtocells onto Starlink terminals to create “micro cell towers,” plus satellites and limited terrestrial infrastructure

T-Mobile opened pre-orders for the Pixel 11 lineup (Pixel 11, Pro, Pro XL, Pro Fold) and Pixel Watch 5, with devices shipping and hitting stores Aug. 20. The headline promos include Pixel 11 Pro XL “On Us” (up to $1,300 off) with a new line or trade-in in any condition on Go5G Next, Pixel 11 Pro up to $1,100 off with a new line + eligible trade on Go5G Plus, and a free Pixel 11 (or up to $900 off) with a new line on most plans (including Essentials 2.0). Dealers should use th

Use “today only” promotions ethically: credible reasons, clean wording, and scripts that create urgency without pressure or scammy vibes in a wireless store.

Verizon confirmed a wireless service interruption in Albuquerque, New Mexico, caused by multiple fiber cuts. Voice calling was restored first, 911 was not impacted, and Verizon says service was fully restored by 3:55 PM MT. For dealers, outages are a retention moment: document impact fast, guide customers to the right support path, and sell “connectivity insurance” (backup hotspot/router + power + setup) so customers aren’t stranded the next time a fiber cut or network issue

Celona is pushing the idea that private 5G and Wi‑Fi should work together under one “intelligent” layer—using AI to simplify operations, improve performance, and reduce troubleshooting. For dealers selling to SMBs and multi-location operators, this is a signal that managed connectivity is becoming the product (not just the access). The opportunity: package site surveys, managed Wi‑Fi, private wireless, and backup internet into one monthly bundle with clear SLAs.

Explain streaming add-ons clearly: what’s included vs billed, how activation works, and how to cancel. Scripts + checklist included.

A dealer-focused comparison of the Samsung Galaxy Z Flip8 and Galaxy Z Fold8 Ultra: specs, pricing in US dollars, and which customer fits each phone.

A plain-English guide to carrier locks, unlock rules, and blacklists for store, repair shop, and call center staff who field customer questions daily.

A new Cord Cutting Today roundup highlights two trends dealers will feel at the counter: AI is increasingly impacting local news, and Roku updates are rolling out—both of which can change what customers see on-screen and how their streaming devices behave. For wireless and home internet dealers, the opportunity is simple: fewer “streaming headaches” equals higher retention. Offer a streaming setup service, optimize home Wi‑Fi, and bundle reliable home internet (plus backup co

A dealer-friendly safety workflow for swollen phone batteries—what to do immediately, what not to do, and how to communicate urgency with clear scripts.