T-Mobile is reportedly doubling international calling from $0.25 to $0.50 per minute for calls made outside the US starting June 25—right as summer travel ramps up. Dealers can prevent bill shock by running a quick travel check, steering customers to the right International Pass, and setting expectations on which plans include texting/data abroad (and which don’t).

Verizon customers love older, grandfathered plans because they’re usually simpler and cheaper. Verizon, like most carriers, would rather move those customers to newer plans like MyPlan. This week, dealers are seeing a new issue that can create a $5/month “surprise” increase for longtime customers who try to switch. What’s happening with the Verizon AutoPay discount Reports say that as of June 4, some Verizon customers switching from grandfathered plans to MyPlan are being dis

Use this wireless store greeting script and 3 fast qualifying questions to route customers quickly, reduce time-wasters, and increase close rate without sounding pushy.

Wi‑Fi standards explained: Learn the simple differences between Wi‑Fi 5, 6, 6E, and 7, what customers actually notice, and why upgrades don’t help unless the router and device both support the same standard. Includes band basics (2.4/5/6GHz) and a quick troubleshooting checklist for “my Wi‑Fi is slow.”

Use this iPhone battery health guide to diagnose battery issues fast, confirm when replacement is needed, and sell the repair with clear benefits, pricing logic, and expectations.

A reported Verizon outage is impacting parts of the U.S., and it’s not just Verizon postpaid customers feeling it. Verizon-powered providers like Visible and Straight Talk are also being mentioned as affected. For dealers, outages create two kinds of traffic: Customers who want their phone “fixed” immediately Customers who are ready to switch carriers out of frustration Your job is to slow the moment down, run a fast checklist, and protect trust. Dealer script (30 seconds): c

Here’s the dealer-friendly takeaway from the latest Q1 2026 smartphone production numbers: Samsung is still producing the most phones globally, but Apple made a major gain and the race for the #1 spot is getting tighter. For wireless dealers, this matters because production trends tend to show up in your store as: What customers ask for (and how often) What trade-ins walk through the door What sells fast vs. what sits How aggressive you should be on refurb buys and accessory

Customers are tired of confusing plan math. That’s why Mint Mobile simplicity is a trend dealers should pay attention to—especially when the offer is easy to repeat: more data at the same price. Mint made a small change that makes the brand more appealing than ever. For dealers, the bigger lesson is this: simple sells—and it sells fast. What changed: more data, same pricing Mint Mobile is increasing data on its plans while keeping pricing the same. That’s the kind of value st

A big T-Mobile Shell gas discount promo drove a rush of customers trying to redeem the deal—so much demand that it reportedly caused long lines and even system issues. When promos go viral, customers don’t blame the fine print… they blame the carrier and the app. For dealers, this is a retention moment. If you can help customers redeem (or at least understand what to do when the app fails), you become the “fixer,” not just the place they bought a phone. What happened (in plai

Weekly GBP post routine + templates that drive calls, directions, and in-store visits.

Wireless store counter with a basic-better-best accessory bundle menu and a case plus screen protector display

carrier location data Supreme Court ruling AT&T Verizon T-Mobile sold location data dealer privacy checkup location permissions ad tracking 2FA account PIN

Apple surprised many at WWDC 2026 by confirming iOS 27 support for the iPhone 11 line—despite rumors it would be dropped. Dealers should run a 10‑minute iOS 27 Readiness Check (storage, battery health, Wi‑Fi, Apple ID backup, and update settings), then pitch three paths: update + tune-up, upgrade with trade-in math, or keep as a backup device. Close with a protection + power bundle to protect trade-in value.

eSIM vs physical SIM explained for dealers: learn how eSIM activation works, common compatibility pitfalls, dual SIM setups, and quick troubleshooting steps to reduce activation issues and returns.

Boom Mobile is a strong “flexibility” sell for prepaid customers who care about coverage and want straightforward monthly pricing. Use this dealer guide to pick the right network option, recommend the right plan tier, and turn activations into repeat refills and accessory bundles.

Consumer Cellular two unlimited lines deal save 200 dollars wireless dealers value switch check coverage device compatibility eSIM VoLTE port out account number transfer PIN no surprises estimate 30-day bill check

AT&T 5G for EVs EV owners happy boost 5G connectivity wireless dealers EV connectivity fit check in-car Wi-Fi hotspot setup embedded modem phone hotspot routes dead zones data needs road trip power bundle

SpaceX phone unlocking in 180 days could impact switching. Dealers should confirm eligibility, document timelines, and offer backup options with clear steps.

Verizon Customer Satisfaction Still Low: Dealer “Save Call” Script + Fix-It Checklist

An AT&T discount discontinued is one of the fastest ways to trigger churn—because customers don’t experience it as “policy.” They experience it as: “They raised my bill and didn’t tell me.” The dealer opportunity is simple: show the customer exactly what changed, replace the value, and lock the new bill in writing so there are no surprises. What dealers should do first (don’t guess) Compare the last 2 bills line-by-line Identify the missing credit/discount amount Confirm whic