T-Mobile is reportedly starting layoffs in 2026. Wireless dealers should prepare for customer confusion, slower support escalations, and shifting promos—while using the moment to win trust with proactive communication, backup support options, and smart upgrade campaigns.

Scammers are using the Verizon outage to push fake “account credit” texts and links. Wireless dealers should warn customers, share safe steps to verify credits, and protect accounts from phishing while keeping trust high.