Dealer Training Center
The dealer training center is built for real wireless retail: activations, porting, upgrades, troubleshooting, sales, and store operations—so your team can perform consistently and protect profit.
Need vendors for your store? Start here: Vendor Directory.
Dealer training center topics (built for wireless retail)
These modules are designed to reduce mistakes, speed up transactions, and improve customer outcomes. Use them for onboarding, refreshers, and multi-location consistency.
Activations & Porting
Port-in steps, transfer PINs, common errors, and how to prevent chargebacks.
Troubleshooting
APN, data issues, VoLTE, eSIM, SIM swaps, and “no service” fixes.
Sales & Bundles
Accessory attach, protection, broadband add-ons, and profit per customer.
Store Operations
Daily checklists, inventory basics, returns, and customer expectations.
Pay per seat + pay per course
Buy seats for your team, then assign the courses you want. Seats track progress, quizzes, exams, and certification. This keeps training consistent across locations without giving away the full system publicly.
Seats (per employee)
Seats are user accounts for your staff. Assign courses, track completion, and keep certifications organized.
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Progress tracking + completion history
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Quizzes/exams + certificate issuance
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Manager visibility (who’s trained on what)
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Great for multi-location consistency
Tip: start with 3–5 seats (top reps + manager), then roll out store-wide.
Courses (one-time purchase)
Purchase individual courses or certification tracks, then assign them to seats.
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Owner courses: operations, vendors, inventory, marketing
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Employee courses: sales, accessories, procedures
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Certification tracks: porting, repair, fraud prevention
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Downloadable SOPs, scripts, and templates (inside LMS)
Want certification badges for your store site? We can provide them after completion.
Ready to train your team and certify skills?
Buy seats, pick courses, and build a repeatable training system for your store.
Dealer Training Center FAQ
Quick answers for dealers and teams considering paid training.
What’s the difference between seats and courses?
Seats are user accounts for your employees (tracking + certification). Courses are the training content you purchase. You buy seats, then assign purchased courses to those seats.
Is anything free?
Yes—this page includes previews and sample lessons. For templates, checklists, and tools, use the Dealer Resources Hub. Full courses, downloads, exams, and certification are inside the paid LMS.
Which course should I start with?
Most stores start with Wireless Sales Foundations (employees) and Activation & Porting Specialist (cert track). If you’ve had fraud issues or chargebacks, start with Fraud & Chargeback Prevention.
Do you provide certificates and badges?
Yes. After a seat completes a certification track and passes the exam, we issue a certificate. Badges can be provided for your store site and marketing.
How do I enroll or buy seats?
Use the button below and tell us how many seats you need and which categories you want (owner, employee, repair, porting, fraud, manager).