Verizon is removing legacy loyalty discounts ($10-$25/month) for some customers starting September 1, 2025, while simultaneously increasing administrative fees by $0.28-$2.37 per line. However, customers requesting transfer PINs to switch carriers are now receiving new loyalty offers. For wireless dealers, Verizon loyalty discount removal wireless dealers creates opportunities to win frustrated customers—or retain Verizon customers by helping them negotiate better deals.

Verizon partnered with Kodiak AI to power autonomous trucks using 5G Ultra Wideband connectivity. The partnership enables self-driving trucks to navigate highways safely using real-time data, AI processing, and mission-critical connectivity. For wireless dealers, this showcases enterprise 5G applications beyond smartphones—creating opportunities to sell IoT solutions, fleet connectivity, and business 5G services to logistics companies, construction firms, and transportation b

Verizon launches 5G Network Slice - Enhanced Internet, offering business customers dedicated network capacity with 200 Mbps download and 45 Mbps upload speeds. The solution targets enterprises running AI, machine learning, and mission-critical workloads. For wireless dealers, this creates opportunities to sell enterprise connectivity solutions and position themselves as business technology experts.

A Kansas customer sued Verizon after the carrier refused to unlock his iPhone despite FCC regulations requiring unlocking 60 days after activation. Verizon changed its policy retroactively, demanding 60 days of paid service instead. The customer won in small claims court. For wireless dealers, understanding phone unlocking regulations is critical to avoid legal issues and maintain customer trust.

Verizon is now offering free lines to select customers—a strategy borrowed directly from T-Mobile's playbook. The promotion offers an Unlimited Welcome line free for 36 months to qualifying customers on Unlimited plans. Available via the My Verizon app, the BYOD-only deal requires autopay and paperless billing. For wireless dealers, this represents a major opportunity.

T-Mobile has closed a loophole that allowed employees to bypass the T-Life app by processing cash transactions through legacy systems. With cash payments now integrated into T-Life, all customers and employees must use the app for transactions. Installed over 90 million times, T-Life represents T-Mobile's aggressive digital transformation strategy—and wireless dealers must adapt.

UBS reports rising cancellation rates at AT&T, T-Mobile, and Verizon as customers become more willing to switch carriers. The Big Three are launching aggressive campaigns like Verizon's "Bring Your Bill" and T-Mobile's "Switching Made Easy" to steal customers from rivals. For wireless dealers, this environment creates massive opportunities to win customers frustrated by price hikes and poor service.

Verizon is cutting HBO Max upgrade prices starting December 16, offering ad-free streaming for less. The Standard tier drops to $7.50/month (down from $11), and Premium falls to $12/month (from $15). This creates a powerful sales opportunity for wireless dealers to position streaming bundles as value-adds that increase customer retention and average revenue per user.

The FCC just approved AT&T's $1 billion spectrum purchase and T-Mobile's $4.4 billion acquisition of UScellular's wireless operations. This marks major market consolidation with the Big Three now controlling 80%+ of spectrum and 90%+ of subscribers. Here's what wireless dealers need to know about these deals and how to capitalize on the changing landscape.

T-Mobile is making customers dependent on its T-Life app as part of a major digital transformation after losing subscribers. The carrier is ending Apple Messages support, extending device payment plans to 36 months, and pushing all customer service through T-Life. Here's how wireless dealers can adapt and capitalize on these changes.

AT&T just launched Connected Life, a new smart home security system powered by Google Home and Abode with cellular backup. Starting at $10.99/month with hardware kits from $399-$699, this convergence offering creates massive opportunities for wireless dealers to bundle mobile, internet, and smart home security. Here's how to sell it.

T-Mobile just launched a new "Line On Us" promotion for December 2025, offering select customers a free additional line with no device purchase required. The promo, called "Loyalty BYOD Dec 2025," requires at least 2 paid lines and is BYOD-only. For wireless dealers, this is a powerful retention and upsell tool—here's how to leverage it for maximum sales impact.

DIRECTV just added five new Peacock Games channels for subscribers who add Peacock for $10.99/month, featuring Big Ten basketball, Premier League soccer, and upcoming events like the Super Bowl and Winter Olympics. For wireless dealers, this is a prime example of convergence bundling—and a sales opportunity you can't ignore.

Comcast just revamped Xfinity TV plans with simplified pricing, no contracts, free 4K equipment, and no hidden fees. The new structure includes five packages starting with TV Core, plus multi-service discounts for customers who bundle internet and mobile. Here's what wireless dealers need to know about these changes and how to position Xfinity bundles as a competitive advantage.

AT&T CEO confirms digital carrier switching rollout in 2025. Learn how easier customer switching impacts wireless dealers and retention strategies.

T-Mobile is launching 5G-Advanced features in 2026. Learn how wireless dealers can capitalize on RedCap, uplink improvements, and network slicing opportunities.

Verizon's shift to AI customer service sets a dangerous precedent for T-Mobile and AT&T. Learn how this impacts wireless dealers and customer retention strategies.

The FCC coverage map wireless dealers  have been waiting for is finally here—and it's a game-changer for closing sales and handling objections. New data released by the Federal Communications Commission allows you to compare Verizon, T-Mobile, and AT&T coverage side-by-side in every state, down to individual addresses. Here's how wireless dealers can use this powerful tool to win more customers, overcome coverage objections, and position themselves as trusted local experts. W

The wireless industry is witnessing a major legal showdown that could reshape how customers switch carriers and how dealers manage the switching process. AT&T has filed a federal lawsuit seeking an emergency injunction to block T-Mobile's new "Easy Switch" tool, alleging the app uses artificial intelligence to unlawfully access and scrape customer data from AT&T's secure systems. With a court hearing scheduled for December 16, 2025, this case has immediate implications for wi

T-Mobile has officially extended Equipment Installment Plan (EIP) terms from 24 months to 36 months for all tablets and smartwatches, effective November 2025. This significant policy change brings T-Mobile in line with AT&T and Verizon, both of which adopted 36-month financing years ago—a practice T-Mobile previously criticized as anti-consumer and designed to lock customers into longer commitments. For wireless dealers, this change impacts how you position device financing,