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T-Mobile Prepaid Port Out Process
The port-out process for T-Mobile Prepaid allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
🔹 1. Gather Required Info
To transfer (port) your Verizon Prepaid number to another carrier, you’ll need:
Account Number:
Log in at verizon.com/my-verizon → Account → Account Settings → Account Number, or
Call Verizon Prepaid Customer Service at (888) 294-6804 and request it.Transfer PIN (Port-Out PIN):
Call #PORT (*7678) from your Verizon device to generate it, or
Log in to your Verizon account → Profile → Number Transfer PIN.
The PIN is valid for 7 days.Billing ZIP Code:
Use the ZIP code tied to your Verizon Prepaid billing address.
🔹 2. Keep the Account Active
Your Verizon Prepaid line must remain active and funded.
If it’s suspended, expired, or past due, the port request will fail.
🔹 3. Give the Info to the New Carrier
Provide the new carrier with:
Verizon Prepaid account number
Transfer PIN
Billing ZIP code
They will initiate the port request directly with Verizon.
🔹 4. Wait for the Port to Complete
Wireless-to-wireless ports typically finish in a few minutes to a few hours.
Landline or VoIP transfers may take up to 24–48 hours.
Once the port is complete, your Verizon Prepaid account automatically closes.
🔹 5. Confirm the Cancellation
After the port-out succeeds:
Log in to your Verizon account or call (888) 294-6804 to confirm the line has closed.
