T-Mobile says it detected suspicious router activity tied to the Salt Typhoon threat in 2024 and stopped the intrusion by physically severing a connection to a compromised provider’s network. While core subscriber data wasn’t accessed, some edge routing infrastructure was impacted. Here’s what this means for dealers—and how to turn security headlines into practical customer and SMB conversations.

Coverage maps explained for dealers: why maps are forecasts (not guarantees), what they don’t show (indoor performance, congestion, device differences, roaming limits), and the simple scripts + checklist to set expectations honestly. Use this to reduce “the map said I’m covered” complaints, prevent returns, and build customer trust.

DIRECTV is running a limited-time football-season promo: get $30 off your first month of the Entertainment package (pay $59.99 instead of $89.99) and receive one month of the DIRECTV Sports Pack free at checkout. After month one, both auto-renew at current rates unless canceled. Offer ends Oct 3, 2026.

Spectrum has partnered with Amazon to include a full Amazon Prime membership at no additional charge for eligible Spectrum Internet customers—new or existing—regardless of speed tier (eligibility is mainly based on serviceable address). Customers activate via Spectrum’s portal (Spectrum.net/Prime), then complete enrollment on Amazon, which confirms eligibility and manages the Prime experience.

A dealer-friendly workflow to diagnose “dead phone” complaints fast, document risk, and know when to attempt repair vs refer out—without guessing.

A simple weekly newsletter template that turns subscribers into repeat visits with one offer, one tip, and one clear CTA.

A new Light Reading report fuels skepticism that SpaceX can challenge AT&T, T‑Mobile, and Verizon by mounting small cellular base stations (femtocells/small cells) onto residential Starlink terminals. Analysts argue the approach breaks the “SIM card simplicity” consumers expect, requires antennas/radios and permitting similar to macro sites, and runs into hard physics: limited coverage

EchoStar Chairman Charles Ergen is buying MVNO MobileX for $200 million through his SPAC CONX, and Verizon is taking a small equity stake in the company. MobileX will remain a Verizon-network MVNO—customers use Verizon 5G/LTE—and ownership is shared among CONX, MobileX founder Peter Adderton, and Verizon (with Ergen and Adderton said to be in charge). MobileX’s pitch is that most people overpay for unlimited plans; its app uses AI to analyze usage and Wi‑Fi habits, then sugge

Great signage sells because it removes confusion fast. Use simple wireless store signage—price cards, feature callouts, and bundle menus—to guide decisions, reduce “how much is this?” questions, and increase attach rate without sounding pushy. This guide includes paste-ready templates you can print today.

Multiple T-Mobile subscribers report that promised monthly device credits disappeared—sometimes near the end of a 24‑month device financing term—causing sudden bill increases. One customer said credits stopped after 22 months, adding $80/month for two months; after escalating, T‑Mobile reimbursed $160. Another customer who bought three phones through Costco said he only received one monthly device credit and was repeatedly told the others would start on later bills. The takea

Verizon denied rumors that it’s preparing for a sale to SpaceX, but many subscribers say they wish it were true. In a reader poll with 3,114 responses, 38% wanted Verizon to stay as-is, while 37% wanted SpaceX to buy it; 23% preferred another buyer (not AT&T, T‑Mobile, or SpaceX). The frustration is driven by repeated price hikes and Verizon’s premium positioning—many customers don’t feel the service justifies the cost.

Wolfe Research says T-Mobile’s “undisputed leader” status is fading as AT&T and Verizon improve postpaid value plans, cable companies push aggressive device promos, and SpaceX’s next-gen Starlink V3 satellites threaten T‑Mobile’s 5G home internet business. After migrating customers off legacy plans and raising prices, T‑Mobile has less room to squeeze ARPU, while rivals are forecasted to grow faster and potentially match T‑Mobile over the next four years. Dealers should treat

A plain-English guide to carrier locks, SIM locks and activation locks so store staff can check trade-ins, spot problems and talk to customers with confidence.

Trade-in campaigns can drive upgrades, accessories and repair work. Here's what they cost, how long they take, and the honest work involved.

Trade-in campaigns can drive upgrades, accessories and repair work. Here's what they cost, how long they take, and the honest work involved.

A dealer-focused Boost Mobile review: verified plans and prices, network setup, throttling, returns, and how to pitch it with confidence.

MVNO vs major carrier explained in simple terms: major carriers own the network, MVNOs rent access and often cost less. Learn the real differences customers feel (priority during congestion, roaming, hotspot/video rules, support/financing) plus a fast dealer checklist and copy/paste scripts to recommend the right option without confusion.

A plain-English guide to carrier locks, SIM locking rules and unlocking requests, plus talking points your staff can use with customers today.

AT&T and Cricket run on the same network but serve different buyers. Compare plans, prices, data policies and dealer fit before your next sale.

SpaceX reiterated on its Q2 2026 earnings call that it plans to build its own terrestrial network—without copying AT&T, T-Mobile, or Verizon. The idea: leverage existing Starlink dishes and EchoStar spectrum, potentially mounting femtocells onto Starlink terminals to create “micro cell towers,” plus satellites and limited terrestrial infrastructure