Sling TV is ending its Rewards program while DISH continues cost-cutting and reputational cleanup (including stopping Flock camera installs after backlash). For dealers, this is a cue to sell “streaming + Wi‑Fi confidence” packages—setup, troubleshooting, router upgrades, and bundle offers for customers who want predictable entertainment costs.

T-Mobile named former Shell CFO Jessica Uhl as CFO Designate, with a planned handoff from current CFO Peter Osvaldik in February 2027. For dealers, this signals continued focus on disciplined spending, “digital-first” cost reduction, and pricing/plan changes—so prepare for more bill-audit conversations and retention offers.

A 10-minute daily sales roleplay routine keeps reps sharp without killing the schedule. The key is rotating micro-scenarios (greet, qualify, recommend, bundle, close), using a simple scorecard, and repeating the same core scripts until they’re automatic. This routine is built for wireless stores and works even with small teams.

Comcast says it’s advancing a 10-year, $1 billion initiative called Project UP to expand internet access and digital opportunity—aiming to reach 50 million people with broadband, public Wi‑Fi, devices, and digital skills training. The effort includes Internet Essentials (low-cost home internet launched in 2011; typically $14.95/mo for 75 Mbps), 1,250+ Lift Zones with free Wi‑Fi, and $60M+ invested since 2021 in Digital Navigators to help residents get connected and build skil

As T-Mobile continues layoffs and store closures, more customers say they’re being pushed into digital support, AI chatbots, and the T‑Life app—yet the experience isn’t consistent. Some report waiting 30 minutes or more for a “talk to Customer Care” button to appear, while others say chat waits can run an hour or longer (or never connect). Customers often need urgent help (unlocks, SIM issues), and being told to use the app even in-store is fueling frustration.

Enterprise mobility basics for dealers: what SMB customers actually ask for—hotspots for job sites, tablets for staff workflows, and “MDM-lite” (simple device controls like passcodes, tracking, remote lock/wipe, and app limits). Includes an 8-question discovery checklist and copy/paste scripts to bundle the right solution without turning it into an IT project.

A plain-English guide for store staff on spotting swollen phone batteries, handling them safely, sourcing parts, and turning the conversation into revenue.

A new editorial argues the “classic T‑Mobile” customers loved under John Legere isn’t coming back. The piece points to longtime exec Mike Katz exiting and signaling that T‑Mobile must evolve now that it can’t keep growing by simply contrasting itself with AT&T and Verizon. Readers largely agree: a poll shows 67% believe Katz was hinting the old Un‑Carrier era is over, as T‑Mobile pushes app-first service (T‑Life), layoffs, and retail changes.

New Street Research says Verizon’s “comeback” is showing early traction as CEO Dan Schulman nears his one-year mark. Analyst David Barden notes Verizon’s postpaid phone losses were improving before Schulman, but the pace has picked up since he took over in Oct. 2025. Gross adds are up close to double digits, churn improved in Q2 2026, and cost cuts are boosting EBITDA—though New Street warns Verizon can’t “cut its way to greatness,” and ARPU/ARPA pressure remains.

A dealer-friendly documentation system for repairs: photos, tests, parts traceability, customer approvals, and pickup verification—so warranty claims are clear and defensible.

Labor Day promo ideas for wireless and phone repair stores: bundle offers, repair hooks, travel kits, referral bonuses, plus a fast 72-hour execution plan and copy/paste posts.

Charlie Ergen's CONX is buying control of MobileX, reuniting him with Boost founder Peter Adderton. What the deal could mean for telecom operators.

Spectrum Mobile spotlight for telecom operators: current plan prices, Verizon network coverage, activation basics, and where this cable MVNO fits your business.

Exclusive vs. multi-carrier retail: how brand lock-in affects margin, foot traffic, and risk, plus steps telecom operators can take this week.

Hands-on style review of the Motorola edge (2026): 6.3-inch 120Hz AMOLED, triple cameras, 5000mAh battery, IP68/IP69, $599.99 MSRP, plus a dealer sales angle.

T-Mobile is reportedly telling district-level employees and higher to spend at least two days working in a retail store or call center—an “optional” requirement that tips say is tied to bonuses/stock grants. The move comes as customers complain about being pushed to use the T‑Life app in-store, plus ongoing issues with app access, promotions, and store policies (like trade-ins being refused despite the app offering in-store drop-off). The goal: give leadership real front-line

Optimum is expanding its MVNO agreement with T-Mobile to add access to T-Mobile’s 5G standalone (SA) core—while still keeping Optimum’s own in-house mobile core. Optimum says the move will unlock a wider device portfolio (phones, wearables, tablets), improved international roaming options, and new product launches starting early next year after platform upgrades. Optimum ended Q2 2026 with 724,000 mobile lines.

A simple wireless store sales dashboard for weekly tracking: traffic, conversion, activations, gross profit, attach rate, returns, and chargebacks—plus leading indicators to fix issues before month-end.

While the Big 3 push customers toward app-first service, Consumer Cellular is leaning the other way—opening larger stores designed for comfort and high-touch help. CEO Ed Evans says forced app downloads in-store (like requiring T‑Life before speaking to a rep) are driving an uptick in ports, especially from T-Mobile. Consumer Cellular has opened its 100th store, targets ~120 by year-end, and focuses on an older customer base (avg age 66–67), including a 75+ brand with plans s

T-Mobile is continuing its shift to a digital-first model, with more transactions moving into the T-Life app—and that transition is showing up in retail. In Washington state, the carrier is permanently cutting 77 jobs, closing six retail stores, and shutting a corporate office, according to a LinkedIn post and a WARN notice filing. Layoffs are scheduled between Sept. 21 and Nov. 18, 2026, and include retail mobile experts and corporate roles.