AT&T has quietly returned to New York’s home broadband market, confirming it has resumed offering Internet Air fixed wireless after exiting in early 2025 over the state’s Affordable Broadband Act (ABA). The law requires large providers to offer discounted broadband—down to $20/month—for eligible low-income households. AT&T hasn’t said what changed, but dealers can use the return to win home internet signups, especially for budget-focused families and prepaid customers.

T-Mobile’s Q2 earnings showed softer growth and higher churn: 277,000 postpaid net account additions (down 13% YoY) and postpaid churn rising to 0.99%. ARPA rose 2% to $152.91 across 34.7M postpaid accounts. The report also highlights growing friction from T-Mobile’s digital-first push—starting Aug. 1, upgrades and add-a-lines must be processed through the T-Life app. Dealers can use this moment to run retention “bill + experience” audits and win switch-ins from frustrated cu

Refresh rate explained in plain English: 60Hz vs 90Hz vs 120Hz and what customers actually feel when scrolling. Learn the battery tradeoffs, how adaptive refresh balances smoothness and endurance, and the dealer script to set expectations (plus quick fixes if a customer says “my battery got worse after upgrading”).

Use this iPad repair services guide to choose the first tablet repairs to offer, price them safely, and avoid high-risk jobs that create comebacks and warranty losses.

T-Mobile and Metro by T-Mobile just rolled out back-to-school promos for families—from 50% off the SyncUP Kids Watch 2 and a free Revvl Tab 2 with a new tablet line, to free flagship phones with new lines (and trade-ins), watch deals, and home internet offers. Metro is pushing aggressive port-in deals including a free Galaxy A17 5G or iPhone 16e (with plan requirements). Dealers can win by matching the right student “use case” to the right line, device, and protection bundle.

The FCC’s “fourth facilities-based carrier” plan is effectively over. A federal judge approved the DOJ request to release EchoStar from its commitment to build and operate a nationwide mobile network inherited from Dish. After selling major spectrum blocks to AT&T and SpaceX, Boost Mobile is now positioned as a hybrid MVNO—running its own cloud-native core while primarily using AT&T’s towers, with T-Mobile coverage as fallback.

A simple, tight Google Ads build for phone repair: who to target, what keywords to use, negatives to block junk clicks, and ad copy that drives calls.

A federal judge denied AT&T’s bid to block California’s Carrier of Last Resort (COLR) rules—meaning AT&T must keep offering “basic” phone service in the state while the case continues. AT&T says it spends $1B/year maintaining an aging copper network; California says the rules are tech-neutral and AT&T can meet obligations via fiber, wireless, or VoIP. Dealers should prepare for home phone migrations ahead of June 1, 2027.

T-Mobile’s forced plan migrations are triggering real sticker shock for longtime customers—some say bills jumped from under $50 to $200–$300. A reader poll shows 62% plan to leave immediately. For dealers, this is a prime moment to run plan audits, prevent churn with “stay” options, and capture switchers with MVNO and prepaid alternatives.

Accessory inventory doesn’t need fancy software—it needs rules. Here’s a simple min/max + reorder point system for wireless stores to stop out-of-stocks, reduce dead stock, and keep the wall shoppable every day.

4G LTE vs 5G explained in plain English: what customers actually feel (speed, consistency in crowded places, latency, battery impact, and indoor performance), why 5G can be slower than LTE, and the dealer scripts to set expectations without killing the upgrade. Includes quick troubleshooting for “my 5G is bad” and when LTE is still the better daily choice.

A new analysis says longtime T-Mobile customers are furious over forced plan migrations that raise bills by at least $6 per line, but most are expected to stay—meaning T-Mobile still benefits financially. One customer, 71-year-old Alex Gerwer, filed disputes and complaints arguing T-Mobile’s “Original Price Lock” pledge should prevent his home internet rate from increasing. The FCC has notified T-Mobile of the complaint and given the carrier 30 days to respond, with signs his

New nationwide speed and performance testing for the first half of 2026 shows the Big 3 are all strong—just in different categories. Verizon and AT&T are tied for overall performance, network reliability, and text performance, while Verizon leads responsiveness, data, and video performance outright. T-Mobile remains the 5G availability leader and continues to post top-tier download speeds across most major cities.

Sales spiffs for wireless stores: a margin-safe commission structure that pays for profitable behaviors—attach rate, bundles, setup services, and clean closeouts—without discounting.

Dealer quick take: This is a “bill shock” moment. Customers aren’t mad about a small increase—they’re mad about surprise changes: free lines turning paid and add-ons being switched on. The dealer opportunity is simple: be the person who audits the account, removes junk charges, and gives them a clear next step. What customers say they’re losing (beyond the rate hike) As T-Mobile migrates customers from older plans to newer ones, some subscribers report that the cost increase

JD Power’s 2026 U.S. Wireless Network Quality Performance Study reports a record-low 8 problems per 100 interactions (PP100), with network quality improving nationwide. Verizon led three of six regions (Mid-Atlantic, North Central, Southeast), while T-Mobile led the Southwest and tied with Verizon in the Northeast and West. RootMetrics also showed Verizon winning responsiveness, data, and video—fueling a “Verizon comeback” narrative and raising questions about how T-Mobile di

VoLTE and Wi-Fi calling explained in plain English: VoLTE routes calls over LTE for faster, clearer calling, and Wi-Fi Calling places calls over Wi-Fi when indoor signal is weak. Learn why calls drop (weak coverage, settings off, unlocked-phone compatibility, Wi-Fi handoffs) and use the dealer checklist to troubleshoot “calls keep dropping” fast.

Cord Cutters News lists several rumored 2026 mergers that could reshape streaming, broadband, and pay TV: Netflix potentially pursuing Lionsgate (despite a public denial), SiriusXM exploring iHeartMedia, Comcast evaluating a bid for Charter (Spectrum), and continued consolidation talk around DIRECTV and DISH. For dealers, the immediate impact is “bundle confusion”—customers asking what to buy now, what to cancel, and what to use as backup internet.

T-Mobile says some customers still using 2G handsets will receive a final reminder Tuesday ahead of the carrier’s planned 2G GSM shutdown on August 3. T-Mobile has been notifying impacted users for over two years and offering select customers a free 5G phone to transition. For dealers, this is a last-call moment: identify 2G/legacy devices (especially business/IoT), migrate lines, and prevent “my phone stopped working” walk-ins.

Use this speaker mic issues guide to diagnose audio problems fast, separate settings vs hardware, and apply common fixes before you quote speaker or microphone repair.