Total Wireless MVNO Spotlight: Complete Dealer Guide to Plans, Network, and Sales Strategies

FIND TOTAL WIRELESS MASTER AGENTS

Total Wireless is a prepaid MVNO owned by Verizon that operates on America's largest and most reliable 4G LTE and 5G network. For wireless dealers, Total Wireless represents a compelling opportunity to offer Verizon-quality network coverage at competitive prepaid prices without the complexity of postpaid contracts or credit checks. With straightforward unlimited plans, multi-line family discounts, and strong dealer support, Total Wireless is an attractive MVNO for dealers looking to serve budget-conscious customers who demand premium network quality.

📱 Total Wireless MVNO: Quick Facts

• Parent Company: Verizon (owned through TracFone acquisition)

• Network: Verizon 4G LTE and 5G nationwide

• Launch Year: 2015

• Plan Pricing: $25-$60/month

• Target Market: Budget-conscious customers wanting Verizon network quality

• Key Differentiator: Verizon network at prepaid prices

• Device Compatibility: Unlocked phones, Verizon-compatible devices, BYOD

• Dealer Opportunity: Strong commissions, Verizon network credibility, simple plans

Total Wireless Company Background

Ownership and History

• Founded: 2015 as TracFone brand

• Original Owner: TracFone Wireless (América Móvil subsidiary)

• Current Owner: Verizon (acquired TracFone in November 2021 for $6.25 billion)

• Brand Portfolio: Part of TracFone family including Straight Talk, Simple Mobile, SafeLink, Walmart Family Mobile

• Market Position: Premium prepaid MVNO leveraging Verizon network

Verizon Acquisition Impact

Verizon's acquisition of TracFone (and Total Wireless) in 2021 has significant implications:

• Network Priority: Total Wireless now operates as a Verizon-owned prepaid brand with direct network access

• 5G Expansion: Accelerated 5G rollout and improved network performance

• Dealer Support: Enhanced dealer programs and support infrastructure

• Competitive Positioning: Positioned as Verizon's value prepaid offering (alongside Visible)

• Long-Term Stability: Backed by largest U.S. carrier with strong financial position

Total Wireless Value Proposition

For Customers:

• Verizon network coverage and reliability

• No contracts or credit checks

• Affordable unlimited plans

• Multi-line family discounts

• Bring Your Own Device (BYOD) flexibility

• 5G access included

For Dealers:

• Verizon network credibility for sales

• Simple, easy-to-explain plan structure

• Competitive commissions

• Strong brand recognition

• No credit check complexity

• BYOD reduces device inventory needs

Total Wireless Plan Lineup and Pricing

Current Plan Structure (2025)

1. $25/Month Plan

• Data: 5GB high-speed data

• Talk & Text: Unlimited nationwide

• Hotspot: Not included

• International: Unlimited international texting to 200+ countries

• 5G Access: Yes (where available)

• Best For: Light data users, seniors, secondary lines

2. $35/Month Plan

• Data: 15GB high-speed data

• Talk & Text: Unlimited nationwide

• Hotspot: 5GB mobile hotspot

• International: Unlimited international texting to 200+ countries

• 5G Access: Yes (where available)

• Best For: Moderate data users, budget-conscious families

3. $50/Month Plan (Most Popular)

• Data: Unlimited high-speed data (with network management after 60GB)

• Talk & Text: Unlimited nationwide

• Hotspot: 10GB mobile hotspot

• International: Unlimited international texting to 200+ countries

• International Calling: Unlimited calling to Mexico and Canada

• 5G Access: Yes (where available)

• Best For: Heavy data users, streaming, families

4. $60/Month Plan (Premium)

• Data: Unlimited high-speed data (with network management after 60GB)

• Talk & Text: Unlimited nationwide

• Hotspot: 30GB mobile hotspot

• International: Unlimited international texting to 200+ countries

• International Calling: Unlimited calling to Mexico, Canada, and 85+ countries

• 5G Ultra Wideband: Access to Verizon's fastest 5G network

• Best For: Power users, international calling needs, premium features

Multi-Line Family Discounts

Total Wireless offers significant savings for multi-line accounts:

Plan	1 Line	2 Lines	3 Lines	4 Lines
$25 Plan	$25/mo	$45/mo ($22.50 per line)	$65/mo ($21.67 per line)	$80/mo ($20 per line)
$35 Plan	$35/mo	$60/mo ($30 per line)	$85/mo ($28.33 per line)	$100/mo ($25 per line)
$50 Plan	$50/mo	$80/mo ($40 per line)	$110/mo ($36.67 per line)	$130/mo ($32.50 per line)
$60 Plan	$60/mo	$100/mo ($50 per line)	$140/mo ($46.67 per line)	$170/mo ($42.50 per line)

Key Selling Point: 4-line families can save up to $70/month compared to single-line pricing!

Plan Comparison: Total Wireless vs. Competitors

MVNO	Network	Unlimited Plan Price	Hotspot	5G Access
Total Wireless	Verizon	$50/mo (60GB priority)	10GB	Yes
Visible	Verizon	$25-$45/mo	Unlimited	Yes
Straight Talk	Verizon/AT&T/T-Mobile	$55/mo	10GB	Yes
Cricket Wireless	AT&T	$60/mo	15GB	Yes
Metro by T-Mobile	T-Mobile	$50/mo	5GB	Yes
Boost Mobile	T-Mobile	$60/mo	30GB	Yes

Network Coverage and Performance

Verizon Network Access

Total Wireless operates on Verizon's nationwide network:

• 4G LTE Coverage: 98% of U.S. population covered

• 5G Nationwide: Available in 2,700+ cities

• 5G Ultra Wideband: Available on $60/month plan in select cities

• Network Reliability: Consistently ranked #1 in independent network studies

• Rural Coverage: Best rural coverage among major carriers

Network Priority and Data Speeds

Data Priority Levels

1. Verizon Postpaid Premium: Highest priority (postpaid unlimited plans)

2. Verizon Postpaid Standard: High priority (postpaid tiered plans)

3. Total Wireless: Deprioritized during network congestion

4. Visible: Always deprioritized

What This Means: Total Wireless customers may experience slower speeds during peak times in congested areas (stadiums, concerts, downtown areas during rush hour). However, in most locations and times, speeds are comparable to postpaid Verizon.

Typical Speed Performance

• 4G LTE: 5-50 Mbps download (varies by location and congestion)

• 5G Nationwide: 30-150 Mbps download

• 5G Ultra Wideband: 300-1000+ Mbps download (available on $60 plan)

Coverage Strengths

Where Total Wireless Excels:

• Rural Areas: Verizon's superior rural coverage

• Interstate Highways: Consistent coverage on major routes

• Suburban Areas: Strong, reliable performance

• Building Penetration: Better indoor coverage than competitors

• Network Reliability: Fewer dropped calls and service interruptions

Potential Challenges:

• Urban Congestion: Deprioritization may affect speeds in crowded areas

• Premium Features: Lacks some postpaid perks (international roaming, premium customer service)

• Price: Slightly higher than some T-Mobile MVNOs

Device Compatibility and BYOD

Compatible Devices

Total Wireless supports a wide range of devices:

Bring Your Own Device (BYOD)

• Unlocked Phones: Most unlocked smartphones (iPhone, Samsung, Google Pixel, etc.)

• Verizon Phones: Verizon-branded phones (must be unlocked if financed)

• Other Carrier Phones: AT&T, T-Mobile phones (if unlocked and compatible with Verizon bands)

• Compatibility Check: Use Total Wireless website to verify device compatibility

Device Requirements

• Network Bands: Must support Verizon LTE bands (2, 4, 5, 13, 66)

• 5G Compatibility: Must support Verizon 5G bands (n2, n5, n66, n77, n260, n261) for 5G access

• VoLTE Support: Voice over LTE required (Verizon shut down 3G network)

• IMEI Clean: Device cannot be blacklisted or reported stolen

Popular Compatible Devices

• iPhone: iPhone 6 and newer (5G requires iPhone 12+)

• Samsung Galaxy: Galaxy S7 and newer, Galaxy A series

• Google Pixel: All Pixel models

• Motorola: Moto G series, Moto E series

• OnePlus: Most OnePlus models

• LG: Most LG smartphones

SIM Card and Activation

SIM Card Options

• Physical SIM: Standard, Micro, Nano SIM cards available

• eSIM: Supported on compatible devices (iPhone XS/XR and newer, Google Pixel 3+, Samsung Galaxy S20+)

• SIM Kit: Triple-cut SIM card fits all device types

• Dealer Inventory: SIM cards available through dealer portal

Activation Process

1. Check Compatibility: Verify device is compatible with Total Wireless

2. Purchase SIM: Buy SIM card kit from dealer or online

3. Choose Plan: Select plan and add-ons

4. Insert SIM: Install SIM card in device

5. Activate Online: Visit TotalWireless.com or call activation line

6. Port Number (Optional): Transfer existing number from previous carrier

7. Configure Device: Update APN settings if needed (usually automatic)

Total Wireless Dealer Program

Becoming a Total Wireless Dealer

Dealer Requirements

• Business License: Valid business license and tax ID

• Retail Location: Physical storefront (home-based businesses typically not accepted)

• Distributor Partnership: Work through authorized Total Wireless distributor

• Inventory: SIM cards, starter kits, airtime cards

• Training: Complete dealer training and certification

How to Get Started

1. Find Distributor: Contact Total Wireless authorized distributor in your area

2. Submit Application: Complete dealer application with business documentation

3. Background Check: Pass background and credit check

4. Sign Agreement: Execute dealer agreement and terms

5. Complete Training: Attend online or in-person training sessions

6. Order Inventory: Purchase initial SIM card and airtime inventory

7. Launch Sales: Begin activating customers and earning commissions

Commission Structure

Note: Commission rates vary by distributor and dealer volume. The following are typical industry ranges:

Activation Commissions

• New Activation: $15-$30 per line (varies by plan tier)

• Port-In Activation: $20-$35 per line (bonus for bringing customer from competitor)

• BYOD Activation: $15-$30 per line

• Device Sale: $10-$50 per device (if selling Total Wireless phones)

Residual/Recurring Commissions

• Monthly Residuals: $2-$5 per active line per month (varies by distributor)

• Refill Commissions: $1-$3 per refill transaction

• Longevity Bonuses: Additional bonuses for customers who stay active 3+ months

Volume Bonuses

• Tier 1 (1-25 activations/month): Standard commission rates

• Tier 2 (26-50 activations/month): +$2-$5 per activation bonus

• Tier 3 (51-100 activations/month): +$5-$10 per activation bonus

• Tier 4 (100+ activations/month): +$10-$15 per activation bonus + additional perks

Example Monthly Earnings

Scenario: Small Dealer (20 activations/month)

• 20 new activations × $25 average = $500

• 100 active lines × $3 residual = $300

• 50 refills × $2 = $100

• Total Monthly Income: $900

Scenario: Medium Dealer (50 activations/month)

• 50 new activations × $30 average (with volume bonus) = $1,500

• 300 active lines × $3 residual = $900

• 150 refills × $2 = $300

• Total Monthly Income: $2,700

Scenario: Large Dealer (100 activations/month)

• 100 new activations × $35 average (with volume bonus) = $3,500

• 600 active lines × $4 residual = $2,400

• 300 refills × $2 = $600

• Total Monthly Income: $6,500

Dealer Support and Resources

Training and Certification

• Online Training Portal: Self-paced courses on plans, features, sales techniques

• Webinars: Live training sessions on new products and promotions

• Sales Materials: Brochures, comparison charts, in-store signage

• Certification Program: Dealer certification for advanced training

Marketing Support

• Co-Op Marketing: Funding for local advertising and promotions

• Point-of-Sale Materials: Window clings, posters, counter displays

• Digital Assets: Social media graphics, email templates

• Promotional Campaigns: Seasonal promotions and limited-time offers

Technical Support

• Dealer Hotline: Dedicated dealer support line for activation issues

• Online Portal: Dealer dashboard for activations, commissions, inventory

• Troubleshooting Guides: Step-by-step guides for common technical issues

• Distributor Support: Direct support from your authorized distributor

Target Customer Segments

1. Budget-Conscious Verizon Customers

Profile: Customers who want Verizon network quality but can't afford postpaid prices

Pain Points:

• Verizon postpaid plans too expensive ($70-$90/month)

• Want reliable coverage but need to save money

• No credit or poor credit prevents postpaid approval

Total Wireless Solution:

• Same Verizon network at $50/month (vs. $80+ postpaid)

• No credit check required

• No contracts or long-term commitments

Sales Approach: "You get the exact same Verizon network that postpaid customers use, but you'll save $30-$40 per month with Total Wireless. No credit check, no contract, same great coverage."

2. Multi-Line Families

Profile: Families with 3-4 lines looking for affordable unlimited plans

Pain Points:

• Family plans with major carriers cost $150-$200/month

• Kids need unlimited data for streaming and social media

• Want reliable network for safety and communication

Total Wireless Solution:

• 4 unlimited lines for $130/month ($32.50 per line)

• Each line gets 60GB priority data + unlimited after

• 10GB hotspot per line

• Verizon network reliability

Sales Approach: "Your family of four can get unlimited everything on Verizon's network for just $130/month - that's less than what you're probably paying for 2-3 lines with your current carrier."

3. Rural Customers

Profile: Customers in rural areas where T-Mobile and AT&T coverage is weak

Pain Points:

• T-Mobile and AT&T MVNOs don't work at home or work

• Need reliable coverage for emergencies and daily use

• Limited carrier options in rural areas

Total Wireless Solution:

• Verizon has best rural coverage in U.S.

• Works where other carriers don't

• Affordable prepaid pricing without sacrificing coverage

Sales Approach: "If you live or work in a rural area, Verizon's network is your best bet for reliable coverage. Total Wireless gives you that same coverage at prepaid prices."

4. Seniors and Light Data Users

Profile: Older customers who primarily use phone for calls/texts and light browsing

Pain Points:

• Don't need unlimited data but want reliable service

• Confused by complicated plans and contracts

• Want simple, affordable option

Total Wireless Solution:

• $25/month plan with 5GB data (plenty for light use)

• Unlimited talk and text

• Simple, no-contract prepaid service

• Reliable Verizon network

Sales Approach: "For just $25 a month, you get unlimited calling and texting plus 5GB of data - that's plenty for checking email, using Facebook, and browsing the web. No contract, no surprises."

5. BYOD Customers

Profile: Customers who already own unlocked phones and want to save money

Pain Points:

• Paid off phone but still paying high monthly bill

• Want to keep current device

• Don't want to be locked into device financing

Total Wireless Solution:

• Bring your own device - no new phone purchase required

• Works with most unlocked phones

• Save $20-$40/month by switching

Sales Approach: "Since you already own your phone, why keep paying $70-$80/month? Bring your device to Total Wireless and pay just $50/month for unlimited everything on Verizon's network."

6. Credit-Challenged Customers

Profile: Customers with poor credit or no credit history

Pain Points:

• Can't qualify for postpaid service

• Don't want to pay large deposits ($200-$500)

• Need reliable service without credit check

Total Wireless Solution:

• No credit check required

• No deposit needed

• Same network quality as postpaid

Sales Approach: "Total Wireless doesn't require a credit check or deposit. You get the same Verizon network that postpaid customers use, but you pay as you go with no long-term commitment."

Sales Strategies for Total Wireless

1. Lead with Network Quality

Total Wireless's biggest competitive advantage is the Verizon network. Always emphasize this in your sales pitch:

Opening Statement:

"Total Wireless runs on Verizon's network - the same network that Verizon postpaid customers use. You get America's most reliable coverage at prepaid prices."

Why This Works:

• Verizon is #1 in network reliability and customer satisfaction

• Customers trust the Verizon brand

• Overcomes skepticism about MVNO quality

• Justifies slightly higher price vs. T-Mobile MVNOs

2. Comparison Selling

Use side-by-side comparisons to show Total Wireless value:

Total Wireless vs. Verizon Postpaid

Feature	Verizon Postpaid	Total Wireless
Network	Verizon	Verizon (same network)
Unlimited Plan Price	$80/month	$50/month
Credit Check	Yes (may require deposit)	No
Contract	No contract (but device financing)	No contract
5G Access	Yes	Yes
Monthly Savings	-	$30/month ($360/year)

Sales Script: "You're paying $80/month with Verizon for the same network you'd get with Total Wireless at $50/month. That's $360 per year in savings - same coverage, same reliability, just a better price."

3. Family Plan Emphasis

Multi-line discounts are Total Wireless's strongest value proposition:

4-Line Family Comparison:

Carrier	4 Unlimited Lines	Monthly Cost	Annual Cost
Verizon Postpaid	4 lines	$180/month	$2,160/year
AT&T Postpaid	4 lines	$170/month	$2,040/year
T-Mobile Postpaid	4 lines	$160/month	$1,920/year
Total Wireless	4 lines	$130/month	$1,560/year

Savings vs. Verizon Postpaid: $50/month = $600/year

Sales Script: "Your family of four can save $600 per year by switching to Total Wireless - that's a nice vacation, holiday shopping, or college fund contribution. Same Verizon network, just smarter pricing."

4. BYOD Promotion

Many customers already own compatible devices. Make BYOD easy and attractive:

BYOD Sales Process:

1. Check Compatibility: "Let me check if your phone works with Total Wireless. What kind of phone do you have?"

2. Verify IMEI: Use Total Wireless compatibility checker or call activation line

3. Explain Savings: "Great news - your phone is compatible! You can bring it to Total Wireless and start saving immediately."

4. Show Cost Comparison: Calculate monthly savings vs. current carrier

5. Activate Same Day: "We can activate your phone today and you'll start saving this month."

BYOD Selling Points:

• No new phone purchase required

• Keep your current device and contacts

• Start saving immediately

• No device financing or contracts

5. Overcoming Common Objections

Objection: "I've never heard of Total Wireless."

Response: "Total Wireless is owned by Verizon - they acquired the company in 2021. It's Verizon's prepaid brand that gives you the same network at lower prices. Think of it like Lexus and Toyota - same quality, different price points."

Objection: "Is the coverage as good as Verizon?"

Response: "Yes, it's the exact same network. Total Wireless uses Verizon's towers, so you get the same coverage map, the same 5G access, and the same reliability. The only difference is the price - you're paying less because it's prepaid."

Objection: "What about customer service?"

Response: "Total Wireless has 24/7 customer support by phone and online chat. Plus, you can come see me here at the store anytime you need help. And since it's prepaid, there are no billing disputes or surprise charges to deal with."

Objection: "Will my data be slower?"

Response: "In most situations, you won't notice any difference. Total Wireless runs on the same network as Verizon postpaid. During extreme congestion - like at a packed stadium or concert - you might experience slightly slower speeds, but for everyday use, it's the same fast network."

Objection: "I need international calling."

Response: "The $50 plan includes unlimited calling to Mexico and Canada, and the $60 plan includes 85+ countries. Plus, all plans include unlimited international texting to 200+ countries. What countries do you need to call?"

Objection: "What if I don't like it?"

Response: "That's the beauty of prepaid - there's no contract. If you're not happy, you can switch anytime without penalties or fees. But I'm confident you'll love the coverage and savings. Let's try it for a month and see how it works for you."

Objection: "I need a new phone."

Response: "Total Wireless offers affordable phones starting at $29, or you can bring your own unlocked device. What's your budget for a new phone? I can show you options that work great with Total Wireless."

Objection: "My current carrier has me locked in."

Response: "When does your contract or device financing end? We can set you up to switch as soon as you're eligible. In the meantime, let me calculate how much you'll save - it might be worth paying off your device early to start saving with Total Wireless."

6. In-Store Marketing

Point-of-Sale Materials

• Window Clings: "Total Wireless - Verizon Network at Prepaid Prices"

• Counter Cards: Plan comparison charts showing savings

• Posters: Family plan discounts and multi-line savings

• Brochures: Take-home materials with plan details and coverage maps

Sample In-Store Signage

TOTAL WIRELESS Verizon Network. Prepaid Prices. ✅ Same Verizon network you trust ✅ No credit check or contract ✅ Unlimited plans from $50/month ✅ 5G included ✅ Bring your own device 4 Lines for $130/month (Just $32.50 per line!) Ask us how much you can save!

7. Social Media and Digital Marketing

Facebook Post Example

💰 SAVE $360/YEAR WITH TOTAL WIRELESS! 💰 Did you know you can get Verizon's network for just $50/month? Total Wireless gives you: ✅ Same Verizon network (98% U.S. coverage) ✅ Unlimited talk, text, and data ✅ 10GB mobile hotspot ✅ 5G access included ✅ No credit check or contract FAMILY PLAN SPECIAL: 4 unlimited lines for just $130/month! That's only $32.50 per line! 🎁 BRING YOUR OWN PHONE & SAVE EVEN MORE! Stop by [Your Store Name] today and see how much you can save! 📍 [Address] 📞 [Phone] ⏰ [Hours] #TotalWireless #VerizonNetwork #SaveMoney #PrepaidWireless #NoContract

Instagram Post Example

🔥 TOTAL WIRELESS ALERT 🔥 Verizon network ✅ Unlimited data ✅ 5G included ✅ $50/month ✅ No credit check. No contract. Just savings. Visit [Your Store Name] today! 📍 #TotalWireless #Verizon #PrepaidWireless #SaveMoney

Competitive Positioning

Total Wireless vs. Other Verizon MVNOs

Total Wireless vs. Visible

Feature	Total Wireless	Visible
Network	Verizon	Verizon
Unlimited Plan Price	$50/month	$25-$45/month
Data Priority	Deprioritized after 60GB	Always deprioritized
Hotspot	10GB	Unlimited
Customer Service	Phone, online, in-store (dealer)	Chat only
Dealer Support	Yes - sold in stores	No - online only

When to Recommend Total Wireless Over Visible:

• Customer wants in-person support

• Customer needs phone-based customer service

• Customer prefers buying in-store vs. online

• Customer wants better data priority

Total Wireless vs. Straight Talk

Feature	Total Wireless	Straight Talk
Network	Verizon only	Verizon, AT&T, or T-Mobile
Unlimited Plan Price	$50/month	$55/month
4-Line Family Plan	$130/month	$120/month (with autopay)
Hotspot	10GB	10GB
International Calling	Mexico/Canada (on $50 plan)	Mexico only

When to Recommend Total Wireless Over Straight Talk:

• Customer specifically wants Verizon network

• Customer needs Canada calling

• Single-line customer (Total Wireless is $5 cheaper)

Total Wireless vs. T-Mobile MVNO

Total Wireless vs. Metro by T-Mobile

Feature	Total Wireless	Metro by T-Mobile
Network	Verizon	T-Mobile
Unlimited Plan Price	$50/month	$50/month
Rural Coverage	Excellent (Verizon)	Good (T-Mobile improving)
Hotspot	10GB	5GB
5G Access	Yes	Yes
Amazon Prime	No	Included (on $60 plan)

When to Recommend Total Wireless Over Metro:

• Customer lives/works in rural area

• Customer needs better building penetration

• Customer travels on interstate highways frequently

• Customer had poor experience with T-Mobile network

• Customer wants more hotspot data (10GB vs. 5GB)

Common Customer Questions and Answers

Network and Coverage

Q: Is Total Wireless coverage the same as Verizon? 

A: Yes, Total Wireless uses Verizon's nationwide 4G LTE and 5G network, so you get the same coverage map and reliability.

Q: Will my data be slower than Verizon postpaid? 

A: In most situations, speeds are comparable. During extreme network congestion (stadiums, concerts, downtown rush hour), Total Wireless customers may be deprioritized, but for everyday use, you won't notice a difference.

Q: Does Total Wireless have 5G? 

A: Yes, all Total Wireless plans include 5G access where available. The $60 plan also includes 5G Ultra Wideband (Verizon's fastest 5G).

Q: Can I use Total Wireless internationally? 

A: Total Wireless doesn't include international roaming, but all plans include unlimited international texting to 200+ countries. The $50 plan includes calling to Mexico and Canada, and the $60 plan includes calling to 85+ countries.

Plans and Pricing

Q: Are there any hidden fees? 

A: No. The price you see is the price you pay. Total Wireless is prepaid, so there are no surprise charges, activation fees, or taxes added to your bill.

Q: Can I change my plan? 

A: Yes, you can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle.

Q: What happens if I use all my data? 

A: On unlimited plans, you get unlimited data. After 60GB of high-speed data, speeds may be reduced during network congestion. On tiered plans ($25 and $35), data speeds are reduced to 2G after you reach your limit.

Q: Do you offer autopay discounts? 

A: Total Wireless pricing already includes autopay. You must use autopay to maintain service (credit/debit card or bank account).

Devices and Compatibility

Q: Can I bring my own phone? 

A: Yes! Most unlocked phones and Verizon-compatible devices work with Total Wireless. Check compatibility at TotalWireless.com or ask us in-store.

Q: What if my phone is locked to another carrier? 

A: You'll need to contact your current carrier to unlock it first. Most carriers will unlock your phone if it's paid off and you've completed your contract.

Q: Do you sell phones? 

A: Yes, we carry a selection of Total Wireless-compatible phones, or you can bring your own device.

Q: Can I use an iPhone with Total Wireless? 

A: Yes, iPhone 6 and newer models are compatible. For 5G access, you need iPhone 12 or newer.

Activation and Switching

Q: Can I keep my current phone number? 

A: Yes, you can port your existing number from any carrier. The process usually takes 15 minutes to 24 hours.

Q: How long does activation take? 

A: Activation typically takes 10-30 minutes. If you're porting a number, it may take up to 24 hours to complete.

Q: Will there be any downtime when I switch? 

A: If you're porting your number, your old service stays active until the port completes, so there's minimal downtime (usually just a few minutes).

Q: What do I need to switch to Total Wireless? 

A: You need: 1) A compatible device, 2) Your current account number and PIN from your old carrier (if porting), 3) A Total Wireless SIM card, 4) Payment method for your first month.

Customer Service and Support

Q: How do I get help if I have a problem? 

A: You can call Total Wireless customer service 24/7, chat online, or visit us here at the store for in-person support.

Q: What if I'm not satisfied? 

A: Total Wireless is prepaid with no contract, so you can cancel anytime without penalties. We're confident you'll love the service, but if not, you're free to switch.

Q: Can I get a refund if I cancel? 

A: Total Wireless is prepaid, so service is paid in advance. Refunds are typically not available for unused service time, but check the terms of service for specific situations.

Dealer Action Plan: Maximizing Total Wireless Sales

Immediate Actions (This Week)

1. Get Trained and Certified

• Complete Total Wireless dealer training modules

• Review current plans, pricing, and promotions

• Practice activation process with test accounts

• Memorize key talking points and objection responses

2. Set Up In-Store Marketing

• Order Total Wireless point-of-sale materials from distributor

• Display window clings and posters prominently

• Create plan comparison charts for counter display

• Print BYOD compatibility checklist

3. Stock Inventory

• Order Total Wireless SIM card kits (at least 25-50)

• Stock popular devices if selling phones

• Ensure you have activation materials and brochures

4. Identify Target Customers

• Review customer database for potential switchers

• Identify customers on expensive postpaid plans

• Target families with 3-4 lines

• Reach out to customers with Verizon-compatible devices

Short-Term Actions (This Month)

1. Launch Marketing Campaign

• Post Total Wireless content on Facebook/Instagram 2-3x per week

• Send email blast to customer database highlighting savings

• Run Facebook ads targeting local customers (if budget allows)

• Distribute flyers in local businesses and community centers

2. Train Your Staff

• Hold team training session on Total Wireless plans and features

• Practice sales scripts and objection handling

• Role-play common customer scenarios

• Set individual sales goals for each team member

3. Create Referral Program

• Offer existing customers $10-$25 for each referral

• Give referral cards to satisfied Total Wireless customers

• Track referrals and reward top referrers

4. Track Performance

• Monitor daily/weekly activation numbers

• Track which plans sell best

• Identify which sales approaches work best

• Calculate average commission per activation

Medium-Term Actions (Next 3 Months)

1. Build Residual Income

• Focus on customer retention (quality activations)

• Follow up with new customers after 1 week and 1 month

• Address any issues quickly to prevent churn

• Build base of 100+ active lines for recurring income

2. Optimize Sales Process

• Identify bottlenecks in activation process

• Streamline BYOD compatibility checking

• Create quick-reference guides for staff

• Reduce activation time to under 20 minutes

3. Expand Marketing Reach

• Partner with local businesses for cross-promotion

• Sponsor community events and distribute materials

• Build relationships with apartment complexes and property managers

• Target ethnic communities with international calling needs

4. Achieve Volume Bonuses

• Set goal to reach next commission tier (25, 50, or 100 activations/month)

• Calculate additional income from volume bonuses

• Invest in marketing to drive higher activation volume

Ongoing Actions

1. Customer Follow-Up

• Call/text new customers 3 days after activation to ensure satisfaction

• Follow up at 30 days to address any issues

• Request referrals from satisfied customers

• Send birthday/holiday messages to build relationships

2. Stay Updated

• Monitor Total Wireless promotions and plan changes

• Attend distributor webinars and training sessions

• Stay informed about competitor offerings

• Adjust sales strategies based on market changes

3. Measure and Improve

• Track monthly activation numbers and commission income

• Calculate customer retention rate

• Identify top-performing staff and share best practices

• Continuously refine sales scripts and processes

Key Success Factors for Total Wireless Dealers

1. Emphasize Network Quality

Total Wireless's biggest advantage is the Verizon network. Always lead with this in your sales pitch. Customers trust Verizon's reliability and coverage, and Total Wireless gives them access at prepaid prices.

2. Focus on Family Plans

Multi-line discounts are where Total Wireless shines. A family of four saves $600/year vs. Verizon postpaid - that's a compelling value proposition that's easy to sell.

3. Make BYOD Easy

Many customers already own compatible devices. Streamline your BYOD process to make switching fast and painless. The easier you make it, the more customers you'll convert.

4. Provide Excellent Support

One advantage you have over online-only competitors (like Visible) is in-person support. Use this to your advantage - be responsive, helpful, and available to solve problems.

5. Build Recurring Income

Focus on quality activations that stick around. Residual commissions from active lines provide stable, predictable income. A base of 300-500 active lines can generate $900-$2,000/month in residuals alone.

6. Stay Competitive

Know your competitors' offerings and be ready to explain why Total Wireless is the better choice. Whether it's network quality, customer service, or pricing, have clear reasons why customers should choose Total Wireless.

Bottom Line for Dealers

Total Wireless is a compelling MVNO opportunity for wireless dealers who want to offer premium network quality at competitive prepaid prices. With Verizon's industry-leading coverage, straightforward unlimited plans, attractive multi-line discounts, and solid dealer commissions, Total Wireless appeals to a broad range of customers - from budget-conscious families to rural customers to credit-challenged individuals.

Why Total Wireless Works for Dealers:

• Network Credibility: Verizon's reputation makes sales easier

• Simple Plans: Easy to explain and sell

• Strong Commissions: $15-$35 per activation plus residuals

• BYOD Friendly: Reduces device inventory needs

• No Credit Checks: Eliminates approval complexity

• Family Discounts: Compelling value for multi-line customers

• Dealer Support: Training, marketing materials, technical support

• Recurring Income: Build residual income from active customer base

Ideal Customer Profile:

• Budget-conscious customers wanting Verizon quality

• Families with 3-4 lines

• Rural customers needing reliable coverage

• BYOD customers with unlocked devices

• Credit-challenged customers

• Customers switching from expensive postpaid plans

Revenue Potential:

A dealer activating 50 Total Wireless lines per month can expect:

• Activation commissions: $1,250-$1,750/month

• Residual income (300 active lines): $600-$1,500/month

• Total monthly income: $1,850-$3,250

• Annual income: 22 , 200 − 22,200−39,000

For dealers looking to diversify their MVNO portfolio with a premium network offering, Total Wireless is an excellent choice that combines Verizon's trusted brand with attractive prepaid pricing and strong dealer economics.

Key Takeaways

• Network: Verizon 4G LTE and 5G nationwide (98% U.S. coverage)

• Ownership: Verizon-owned (acquired TracFone 2021)

• Plans: $25-$60/month with unlimited options starting at $50

• Family Discounts: 4 lines for $130/month ($32.50 per line)

• Target Market: Budget-conscious customers wanting Verizon quality

• Dealer Commissions: $15-$35 per activation + $2-$5 monthly residuals

• BYOD: Supports most unlocked and Verizon-compatible devices

• 5G Access: Included on all plans

• No Contracts: Prepaid service with no credit checks

• Key Advantage: Verizon network reliability at prepaid prices

• Competitive Edge: Best rural coverage, superior building penetration

• Dealer Support: Training, marketing materials, technical assistance