A new editorial argues the “classic T‑Mobile” customers loved under John Legere isn’t coming back. The piece points to longtime exec Mike Katz exiting and signaling that T‑Mobile must evolve now that it can’t keep growing by simply contrasting itself with AT&T and Verizon. Readers largely agree: a poll shows 67% believe Katz was hinting the old Un‑Carrier era is over, as T‑Mobile pushes app-first service (T‑Life), layoffs, and retail changes.

Outgoing T-Mobile product chief Mike Katz says what many customers already feel: the Un-carrier era changed because it wasn’t sustainable. Katz recounts how “pain-free wireless” helped T-Mobile grow from low-double-digit share to roughly a third of the market—but now the focus is retention, not acquisition. T-Mobile has dropped several Un-carrier policies and is leaning into AI (IntentCX) to proactively reduce churn. Dealers should prepare for more bill predictability and ret