T-Mobile customers say they want to leave after price increases tied to “price freeze” expectations, but many still don’t switch—largely because T-Mobile’s network performance remains hard to beat. A reader poll shows 47% leave after hikes, 38% vent but stay, and 15% say they’ll leave on the next strike. Dealers can win by separating emotion from math: run a bill audit, fix add-ons, time a payoff-based switch, and offer a clear “stay vs switch” menu (including MVNO options).

A new analysis says longtime T-Mobile customers are furious over forced plan migrations that raise bills by at least $6 per line, but most are expected to stay—meaning T-Mobile still benefits financially. One customer, 71-year-old Alex Gerwer, filed disputes and complaints arguing T-Mobile’s “Original Price Lock” pledge should prevent his home internet rate from increasing. The FCC has notified T-Mobile of the complaint and given the carrier 30 days to respond, with signs his