Verizon customer support wait times are a real pain point—and pain points create dealer opportunity. When customers are stuck for hours, they don’t want a policy lecture. They want a human who can solve the problem now. This is where dealers can win: fix what you can in-store, document what needs carrier action, and turn frustration into loyalty (and revenue) with a simple support process. Why this matters for dealers Support delays increase churn: customers start shopping al

Verizon Pro On the Go is a strong signal that customers don’t just buy phones—they buy convenience and confidence. Delivery is nice, but what customers really want is a smooth setup: data transfer, logins, messaging, security settings, and “make it work on day one.” Dealers can copy this with a simple Setup-as-a-Service menu: quick transfer, security check, accessory bundle, and a 7-day tune-up promise. The goal is fewer returns and higher retention.