This guide covers value-first promo frameworks, paste-ready templates, frequency rules, and TCPA basics for wireless stores.

Proximity sensor explained: Learn why phone screens go dark on calls, what causes false triggers (dirty sensor area, screen protectors, thick cases, app behavior), and the quick dealer checklist to fix “screen won’t turn on during calls” complaints fast.

Haptics explained: Learn why vibration feels different between phones, the most common settings that affect vibration, and the dealer checklist to identify whether a vibration complaint is app/settings-related or a real hardware problem (rattling, cut-outs, extreme weakness).

Samsung reportedly admitted responsibility for a Galaxy S25 explosion, putting battery safety and customer trust back in the spotlight. Wireless dealers should tighten intake procedures, train staff on safety scripts, document incidents, and offer safe upgrade/loaner options while directing customers through official support channels.