Refresh rate explained in plain English: 60Hz vs 90Hz vs 120Hz and what customers actually feel when scrolling. Learn the battery tradeoffs, how adaptive refresh balances smoothness and endurance, and the dealer script to set expectations (plus quick fixes if a customer says “my battery got worse after upgrading”).

OLED vs LCD explained in plain English: what customers actually notice (true blacks, color “pop,” outdoor clarity, and battery with dark mode), plus simple dealer scripts to upsell OLED without pressure and reduce returns.