T-Mobile says some customers still using 2G handsets will receive a final reminder Tuesday ahead of the carrier’s planned 2G GSM shutdown on August 3. T-Mobile has been notifying impacted users for over two years and offering select customers a free 5G phone to transition. For dealers, this is a last-call moment: identify 2G/legacy devices (especially business/IoT), migrate lines, and prevent “my phone stopped working” walk-ins.

T-Mobile is officially retiring its 2G GSM network on August 3, 2026. Most customers won’t notice—but anyone using very old phones, certain legacy IoT devices, or older international devices without VoLTE could lose service. Dealers should run a quick “network readiness” check, offer low-cost upgrade paths, and position paid setup/data transfer as a simple, same-day fix.