Recent Verizon outages are putting network reliability back at the center of customer conversations. When service fails, customers don’t want carrier jargon—they want a fast diagnosis, a clear credit/escalation path, and a plan to prevent downtime next time. Dealers can win these moments by running a simple outage checklist (device, SIM/eSIM, settings, Wi‑Fi calling), documenting impact for support, and bundling “connectivity insurance” like hotspots/routers, power protection