T-Mobile reducing headcount news is a reminder that leaner teams do not automatically mean worse service—but only if the work gets simpler, clearer, and more repeatable. Dealers can use this moment to tighten operations with a simple Lean Team Check: identify the highest-value customer moments, remove avoidable friction, standardize handoffs, and make sure every employee knows the next best action. The goal is not doing more with less forever. It is protecting trust while sta