Verizon AI customer service is a hot topic because customers want speed—but they also want a human when the issue is stressful or urgent. Dealers can win by becoming the “human clarity layer”: confirm the problem, document details, set expectations, and guide customers through the fastest path to resolution. Use a Support Clarity Check: what happened, what changed, what the customer tried, and what outcome they need—then route them to the right next step without frustration.