Samsung reportedly admitted responsibility for a Galaxy S25 explosion, putting battery safety and customer trust back in the spotlight. Wireless dealers should tighten intake procedures, train staff on safety scripts, document incidents, and offer safe upgrade/loaner options while directing customers through official support channels.

Scammers are using the Verizon outage to push fake “account credit” texts and links. Wireless dealers should warn customers, share safe steps to verify credits, and protect accounts from phishing while keeping trust high.