Verizon Outage Account Credit Scam in 2026: What Wireless Dealers Should Tell Customers

VERIZON MASTER AGENT

After a major outage, customers expect updates, apologies, and sometimes compensation. Unfortunately, scammers know that too. Reports are spreading about a Verizon outage account credit scam 2026 wireless dealers need to take seriously—fake texts, emails, and links claiming customers can “claim an account credit” if they click.

If you’re a dealer, you’re the front line. The fastest way to protect your customers (and your store’s reputation) is to proactively educate them on what’s real, what’s suspicious, and what to do next.

What the “account credit” scam looks like

Most versions follow the same script:

• A text message or email referencing the outage and promising a credit (often “$20 credit” or “higher credit”).

• A link that looks official at first glance but routes to a fake login page.

• A request for Verizon credentials, PIN, one-time passcodes, or payment details.

Dealer talk track: what to tell customers (simple + calm)

Use this in-store or over the phone:

• Don’t click links from “credit” texts—especially if they create urgency.

• Don’t share account PINs, security codes, or login credentials with anyone.

• Verify credits only inside the official My Verizon app or by typing Verizon’s website directly into the browser (not from a text link).

Fast verification checklist (for your staff)

1. Ask the customer to open the My Verizon app (or log in via a typed-in URL).

2. Check the bill/credits section for any posted outage credit.

3. If they already clicked a link: have them change their password immediately and review account security settings.

4. Recommend enabling extra account protection (2FA where available) and updating their account PIN.

How dealers can turn this into a trust win

• Post a quick PSA on your Facebook/Instagram: “We’re seeing fake outage credit texts—verify only in-app.”

• Print a counter sign with 3 rules: Don’t click, don’t share codes, verify in-app.

• Offer a free 2-minute account safety check in-store (password reset + PIN update guidance).

Relevant wholesale resources (to support customers during outage fallout)

• Verizon Master Agents

• Phones Distributors

• Accessories Distributors

• Electronics Distributors

Key takeaways for wireless dealers

1. Expect an increase in phishing attempts after outages—customers are primed to believe “credit” messages.

2. Standardize your store script: don’t click links, don’t share codes, verify in-app.

3. Use the moment to build loyalty by protecting customers, not just selling to them.

Bottom line: the Verizon outage account credit scam 2026 wireless dealers are seeing is preventable—with fast education, a simple verification process, and proactive communication.