An AT&T discount discontinued is one of the fastest ways to trigger churn—because customers don’t experience it as “policy.” They experience it as: “They raised my bill and didn’t tell me.” The dealer opportunity is simple: show the customer exactly what changed, replace the value, and lock the new bill in writing so there are no surprises. What dealers should do first (don’t guess) Compare the last 2 bills line-by-line Identify the missing credit/discount amount Confirm whic