T-Mobile Home Internet Gateway Upgrade: Free Replacement Program & Dealer Guide

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T-Mobile Home Internet Gateway Upgrade: Key Facts

Aspect	Details
Program	Free gateway upgrade for Nokia 5G21 users
Device Being Retired	Nokia 5G21 (original 5G home internet gateway)
Replacement Models	G4AR or G5AR gateway (depending on availability)
Cost	FREE (no charge for replacement)
Reason for Upgrade	Nokia 5G21 doesn't support 5G Standalone technology
Speed Improvement	Many customers reporting 2x faster speeds
How to Request	Contact T-Mobile customer support
Activation	Simple SIM card transfer from old to new gateway
Return Process	Prepaid shipping label or drop-off at T-Mobile store
Device Age	Nearly 6 years old (launched before public service)

T-Mobile is retiring its original Nokia 5G21 home internet gateway after nearly six years of service, offering affected customers a free T-Mobile Home Internet gateway upgrade to newer, faster models. The wireless carrier began notifying customers in October 2025 via text messages and emails, providing a straightforward path to upgrade to either the G4AR or G5AR gateway at no cost. This transition marks the end of an era for T-Mobile's first 5G home internet device and represents a significant technology upgrade for customers still using the original equipment.

The T-Mobile Home Internet gateway upgrade program addresses a critical technical limitation: the Nokia 5G21 never received an update to support 5G Standalone (5G SA) technology, meaning it still relies on an older LTE signal to function. As T-Mobile continues deploying advanced 5G infrastructure, the original gateway has become increasingly outdated. The replacement models—G4AR and G5AR—support modern 5G Standalone technology and deliver significantly faster speeds, with many customers reporting performance improvements of 2x or more after upgrading.

For wireless dealers, this T-Mobile Home Internet gateway upgrade program creates multiple opportunities: proactive customer outreach to identify Nokia 5G21 users, assistance with the upgrade process, upselling additional T-Mobile services, and positioning T-Mobile Home Internet as a competitive broadband alternative. This comprehensive guide covers everything dealers need to know about the gateway upgrade program, including technical details, customer benefits, upgrade process, dealer strategies, and sales opportunities.

T-Mobile Home Internet Gateway Upgrade Program: Complete Details

Understanding the specifics of the T-Mobile Home Internet gateway upgrade program is essential for dealers to communicate accurately with customers.

Program Overview:

• Announcement: October 2025 (text/email notifications sent)

• Affected Device: Nokia 5G21 (original 5G home internet gateway)

• Replacement Options: G4AR or G5AR gateway (based on availability)

• Cost to Customer: $0 (completely free upgrade)

• Eligibility: All current Nokia 5G21 users

• Timeline: Available now (ongoing program)

Why T-Mobile is Retiring the Nokia 5G21:

• Technical Limitation: Doesn't support 5G Standalone (5G SA) technology

• LTE Dependency: Still requires older LTE signal to function

• Network Evolution: T-Mobile transitioning to advanced 5G infrastructure

• Device Age: Nearly 6 years old (launched before public service availability)

• Performance Gap: Newer gateways deliver significantly faster speeds

What is 5G Standalone (5G SA)?

• Definition: Pure 5G network that doesn't rely on LTE infrastructure

• Advantage: Faster speeds, lower latency, better performance

• T-Mobile Deployment: T-Mobile has extensively deployed 5G SA nationwide

• Nokia 5G21 Limitation: Original gateway can't access 5G SA benefits

• New Gateways: G4AR and G5AR fully support 5G SA

Replacement Gateway Options:

Option 1: G4AR Gateway:

• Technology: 5G Standalone (5G SA) support

• Performance: Significantly faster than Nokia 5G21

• Features: Advanced 5G capabilities, improved connectivity

• Availability: Depends on T-Mobile inventory

Option 2: G5AR Gateway:

• Technology: 5G Standalone (5G SA) support

• Performance: Premium performance, fastest speeds

• Features: Latest 5G technology, optimal connectivity

• Availability: Depends on T-Mobile inventory

Performance Improvements:

• Speed Increase: Many customers reporting 2x faster speeds

• Latency Reduction: Lower latency with 5G SA

• Reliability: More consistent connection

• Future-Proof: Compatible with T-Mobile's ongoing 5G upgrades

Customer Testimonials:

"After upgrading from the Nokia 5G21 to the G5AR, my speeds more than doubled. I was getting 50-60 Mbps before, now I'm consistently seeing 120-150 Mbps. The difference is incredible!" — T-Mobile Home Internet customer

Upgrade Process: How Customers Get Their Free Gateway

The T-Mobile Home Internet gateway upgrade process is straightforward and designed for customer convenience.

Step-by-Step Upgrade Process:

Step 1: Notification

• Method: T-Mobile sends text message or email to Nokia 5G21 users

• Content: Notification about free upgrade availability

• Action: Customer becomes aware of upgrade opportunity

Step 2: Contact T-Mobile Support

• Method: Customer contacts T-Mobile customer support

• Channels: Phone, online chat, or in-store visit

• Request: Customer requests free gateway upgrade

• Verification: T-Mobile verifies customer account and Nokia 5G21 usage

Step 3: Gateway Selection and Shipping

• Selection: T-Mobile assigns G4AR or G5AR based on availability

• Shipping: New gateway shipped to customer address

• Timeline: Typically arrives within 3-7 business days

• Cost: $0 (free shipping)

Step 4: Activation

• SIM Card Transfer: Customer removes SIM card from Nokia 5G21

• Installation: Insert SIM card into new G4AR or G5AR gateway

• Power On: Plug in new gateway and power on

• Automatic Activation: Gateway activates automatically (typically within minutes)

• Connection: Customer connects devices to new gateway WiFi

Step 5: Return Old Gateway

• Option 1 - Mail: Use prepaid shipping label included with new gateway

• Option 2 - In-Store: Drop off Nokia 5G21 at T-Mobile store

• Timeline: Return within 30 days (typical requirement)

• No Cost: Prepaid shipping label provided

Total Time Required:

• Contact T-Mobile: 10-15 minutes

• Shipping Wait: 3-7 business days

• Activation: 5-10 minutes

• Return Packaging: 5 minutes

• Total: Minimal customer effort, mostly waiting for shipping

Dealer Messaging About Process:

"Upgrading your T-Mobile Home Internet gateway is super easy. Just contact T-Mobile support, request your free upgrade, and they'll ship you a new gateway. When it arrives, you simply move your SIM card from the old gateway to the new one, and you're done. The whole process takes about 10 minutes of your time, and you'll get significantly faster speeds. We can help you through the process if you need assistance."

Customer Benefits: Why Upgrade Matters

The T-Mobile Home Internet gateway upgrade delivers significant benefits to customers beyond just newer equipment.

Benefit 1: Significantly Faster Speeds

• Performance Improvement: Many customers reporting 2x faster speeds

• Example: 50 Mbps → 100+ Mbps typical improvement

• Reason: 5G Standalone technology delivers better performance

• Impact: Faster downloads, smoother streaming, better gaming

Benefit 2: Lower Latency

• 5G SA Advantage: Lower latency than LTE-dependent 5G

• Gaming: Better online gaming experience

• Video Calls: Smoother video conferencing

• Real-Time Apps: Better performance for real-time applications

Benefit 3: More Reliable Connection

• Modern Technology: Newer gateways use latest 5G tech

• Fewer Dropouts: More stable connection

• Consistent Performance: Less speed variation

• Better Coverage: Improved signal reception

Benefit 4: Future-Proof Technology

• 5G SA Support:

Compatible with T-Mobile's ongoing 5G upgrades

• Network Evolution: Ready for future network improvements

• Longevity: Won't become obsolete as quickly

• Investment Protection: Ensures customer gets best performance as network evolves

Benefit 5: No Cost

• Free Upgrade: $0 cost to customer

• Free Shipping: No shipping charges

• Free Return: Prepaid label for returning old gateway

• No Plan Change: Same monthly price, better performance

Benefit 6: Easy Activation

• Simple Process: Just move SIM card to new gateway

• Automatic: Gateway activates automatically

• Minimal Downtime: 5-10 minutes to switch

• No Technical Skills: Anyone can do it

Performance Comparison:

Feature	Nokia 5G21 (Old)	G4AR/G5AR (New)	Improvement
5G Standalone	No	Yes	✅ Major upgrade
Typical Speed	50-80 Mbps	100-200+ Mbps	✅ 2x faster
Latency	Higher (LTE-dependent)	Lower (5G SA)	✅ Better responsiveness
Reliability	Good	Excellent	✅ More stable
Future-Proof	No	Yes	✅ Network-ready
Device Age	6 years old	Current generation	✅ Modern tech

Real-World Impact Examples:

• Streaming: 4K streaming with no buffering (vs. occasional buffering before)

• Gaming: Online gaming with lower lag (better competitive performance)

• Video Calls: HD video calls with no freezing (vs. occasional drops)

• Downloads: Large files download 2x faster (movies, games, updates)

• Multiple Devices: Better performance with multiple devices connected

Dealer Opportunities: How to Capitalize on Gateway Upgrades

The T-Mobile Home Internet gateway upgrade program creates multiple revenue opportunities for wireless dealers.

Opportunity 1: Proactive Customer Outreach

• Identify Nokia 5G21 Users: Reach out to customers with original gateway

• Inform About Upgrade: Let them know free upgrade is available

• Offer Assistance: Help them request and activate upgrade

• Build Relationship: Position yourself as helpful resource

• Revenue: Service fees, upsell opportunities

Opportunity 2: In-Store Upgrade Assistance

• Service Offering: Help customers activate new gateway

• SIM Transfer: Assist with SIM card transfer

• WiFi Setup: Configure WiFi settings and security

• Device Connection: Connect customer's devices to new gateway

• Revenue: $25-50 setup fee per customer

Opportunity 3: Old Gateway Collection

• Convenience Service: Accept old Nokia 5G21 returns at your store

• Customer Benefit: Easier than mailing back

• Foot Traffic: Brings customers into store

• Upsell Opportunity: Chance to sell accessories or services

• T-Mobile Partnership: Coordinate with T-Mobile for device returns

Opportunity 4: New Customer Acquisition

• Messaging: "T-Mobile Home Internet just got faster—new gateways available"

• Target: Customers frustrated with cable/DSL

• Highlight: 5G Standalone technology, faster speeds

• Commission: Earn commission on new Home Internet activations

• Revenue: $50-100+ per new customer

Opportunity 5: Accessory Sales

• WiFi Extenders: Improve coverage throughout home

• Ethernet Cables: For wired device connections

• Surge Protectors: Protect gateway from power surges

• Smart Home Devices: Leverage faster internet for smart home

• Revenue: $20-100+ per customer in accessories

Opportunity 6: Service Bundling

• Home Internet + Mobile: Bundle T-Mobile mobile and home internet

• Family Plans: Add mobile lines to home internet customers

• Device Sales: Sell phones, tablets, smartwatches

• Total Solution: Position as one-stop wireless shop

• Revenue: Multiple revenue streams per customer

Revenue Potential Calculation:

Example Scenario (Monthly): • 10 gateway upgrade assistance services × $35 = $350 • 5 new Home Internet activations × $75 = $375 • 8 accessory sales × $40 = $320 • 3 mobile line additions × $50 = $150  Monthly Revenue: $1,195 Annual Revenue: $14,340

Dealer Sales Strategies: Maximizing Gateway Upgrade Revenue

Wireless dealers should execute strategic approaches to maximize T-Mobile Home Internet gateway upgrade opportunities.

Strategy 1: Customer Database Review

• Identify Users: Review customer database for T-Mobile Home Internet customers

• Gateway Type: Determine who has Nokia 5G21 (if tracked)

• Outreach List: Create targeted outreach list

• Personalized Contact: Reach out with personalized upgrade message

• Timing: Contact immediately while program is active

Strategy 2: In-Store Signage

• Window Displays: "T-Mobile Home Internet Gateway Upgrades Available"

• Counter Signs: "Free Faster Gateway—Ask Us How"

• Promotional Materials: Flyers explaining upgrade benefits

• Before/After: Show speed comparison (Nokia 5G21 vs. new gateways)

• Call-to-Action: "We Can Help You Upgrade Today"

Strategy 3: Social Media Campaign

• Announcement Post: "T-Mobile offering FREE gateway upgrades—2x faster speeds!"

• Customer Testimonials: Share speed improvement stories

• How-To Content: Video showing upgrade process

• Engagement: Respond to questions and comments

• Frequency: 2-3 posts per week about upgrade program

Strategy 4: Email Campaign

• Subject Line: "Your T-Mobile Home Internet Just Got Faster—Free Upgrade Available"

• Content: Explain upgrade program, benefits, and process

• CTA: "Contact us to request your free upgrade" or "Visit our store for help"

• Frequency: One initial email, one follow-up after 2 weeks

• Segmentation: Target known Home Internet customers

Strategy 5: Text Message Outreach

• Message: "Hi [Name], T-Mobile is offering FREE gateway upgrades for Home Internet customers. New gateways deliver 2x faster speeds! Contact us to upgrade: [phone]"

• Timing: Send during business hours

• Compliance: Ensure opt-in compliance for text messaging

• Follow-Up: One follow-up if no response after 1 week

Strategy 6: Upgrade Assistance Service

• Service Package: "Gateway Upgrade Assistance - $35"

• Includes: Request upgrade on customer's behalf, activate new gateway, configure WiFi, connect devices

• Value Proposition: "We handle everything—you just enjoy faster internet"

• Marketing: Promote service to busy professionals, seniors, non-technical customers

• Upsell: Offer WiFi optimization, extenders, smart home setup

Strategy 7: New Customer Acquisition

• Messaging: "T-Mobile Home Internet now faster than ever with new 5G gateways"

• Target: Cable/DSL customers frustrated with service or price

• Comparison: Show T-Mobile vs. cable pricing and performance

• Trial Period: Highlight T-Mobile's trial period (if available)

• Commission Focus: Drive new activations for commission revenue

Sales Script for Gateway Upgrade:

"Hi [Customer Name], I wanted to let you know about an exciting opportunity. T-Mobile is offering free gateway upgrades for Home Internet customers with the original Nokia gateway. The new gateways support 5G Standalone technology and deliver significantly faster speeds—many customers are seeing 2x improvement. The upgrade is completely free, and the process is super simple. T-Mobile ships you the new gateway, you move your SIM card over, and you're done. Takes about 10 minutes. If you'd like, we can help you request the upgrade and even assist with activation when it arrives. Would you like us to help you get set up with the faster gateway?"

Competitive Positioning: T-Mobile Home Internet vs. Cable/DSL

The T-Mobile Home Internet gateway upgrade strengthens T-Mobile's competitive position against traditional broadband providers.

T-Mobile Home Internet Advantages (With New Gateways):

• Faster Speeds: 100-200+ Mbps with new gateways (competitive with cable)

• No Installation: Self-install, no technician visit required

• No Contracts: Month-to-month service, cancel anytime

• Fixed Pricing: $50-60/month (no price increases after promo period)

• No Data Caps: Unlimited data, no overage fees

• Easy Setup: Plug in and go, no complicated installation

Competitive Comparison:

Feature	T-Mobile Home Internet	Cable (Xfinity/Spectrum)	DSL
Speed (New Gateway)	100-200+ Mbps	100-500+ Mbps	10-50 Mbps
Installation	Self-install (easy)	Technician required	Technician required
Contract	None	Often required	Often required
Pricing	$50-60/mo (fixed)	$60-100+/mo (increases)	$40-70/mo
Data Caps	None	Often 1.2TB cap	Varies
Equipment Fee	None	$10-15/mo	$10/mo
Availability	Where T-Mobile 5G available	Urban/suburban areas	Widespread but slow

Dealer Messaging vs. Cable:

"T-Mobile Home Internet with the new gateway delivers 100-200+ Mbps—that's competitive with cable. But unlike cable, there's no installation fee, no technician visit, no contract, and no price increases after a promo period. You pay $50-60/month, period. Plus, with the new 5G Standalone gateway, speeds are faster than ever. If you're frustrated with cable prices or service, T-Mobile Home Internet is a great alternative."

Dealer Messaging vs. DSL:

"If you're on DSL, T-Mobile Home Internet is a massive upgrade. DSL typically delivers 10-50 Mbps, while T-Mobile with the new gateway delivers 100-200+ Mbps. That's 4-10x faster. Plus, no installation hassle, no contract, and competitive pricing. It's a no-brainer upgrade from DSL."

When T-Mobile Home Internet is Best Choice:

• ✅ Customer wants no-contract service

• ✅ Customer frustrated with cable price increases

• ✅ Customer on slow DSL and wants faster speeds

• ✅ Customer wants easy self-installation

• ✅ Customer in area with good T-Mobile 5G coverage

• ✅ Customer wants fixed pricing with no surprises

When Cable/Fiber is Better Choice:

• ❌ Customer needs 500+ Mbps speeds (gamers, large households)

• ❌ Customer in area with poor T-Mobile coverage

• ❌ Customer needs ultra-low latency (competitive gaming)

• ❌ Customer has fiber available (fiber often faster/more reliable)

Technical Details: Understanding the Gateway Differences

Understanding the technical differences between the old and new gateways helps dealers communicate the T-Mobile Home Internet gateway upgrade benefits.

Nokia 5G21 (Original Gateway) Technical Specs:

• Launch: Pre-public service (nearly 6 years old)

• 5G Technology: Non-Standalone (NSA) 5G only

• LTE Dependency: Requires LTE signal to function

• 5G SA Support: No (never received update)

• Typical Speed: 50-80 Mbps

• WiFi: WiFi 6 (802.11ax)

• Status: Being retired by T-Mobile

G4AR Gateway Technical Specs:

• Launch: Current generation

• 5G Technology: Standalone (SA) 5G support

• LTE Dependency: None (pure 5G capable)

• 5G SA Support: Yes (full support)

• Typical Speed: 100-200+ Mbps

• WiFi: WiFi 6 (802.11ax)

• Status: Current replacement option

G5AR Gateway Technical Specs:

• Launch: Latest generation

• 5G Technology: Standalone (SA) 5G support

• LTE Dependency: None (pure 5G capable)

• 5G SA Support: Yes (full support)

• Typical Speed: 150-300+ Mbps

• WiFi: WiFi 6E (802.11ax extended)

• Status: Premium replacement option

What is 5G Standalone (5G SA)?

• Definition: Pure 5G network architecture that doesn't rely on 4G LTE

• Non-Standalone (NSA): Early 5G that required LTE connection (Nokia 5G21)

• Standalone (SA): Independent 5G that operates without LTE (G4AR/G5AR)

• Performance: SA delivers faster speeds, lower latency, better efficiency

• T-Mobile Deployment: T-Mobile has nationwide 5G SA coverage

Why 5G SA Matters:

• Faster Speeds: SA can deliver higher peak and average speeds

• Lower Latency: Reduced delay for real-time applications

• Better Efficiency: More efficient use of spectrum

• Future-Ready: Foundation for future 5G innovations

• Network Evolution: As T-Mobile improves 5G SA, customers benefit automatically

Speed Improvement Examples:

Customer Location	Nokia 5G21 Speed	New Gateway Speed	Improvement
Urban Area 1	60 Mbps	150 Mbps	2.5x faster
Suburban Area 1	45 Mbps	100 Mbps	2.2x faster
Urban Area 2	75 Mbps	200 Mbps	2.7x faster
Suburban Area 2	50 Mbps	120 Mbps	2.4x faster

Dealer Technical Talking Points:

"The original Nokia gateway uses older 5G Non-Standalone technology, which still relies on a 4G LTE signal. The new G4AR and G5AR gateways use 5G Standalone technology, which is pure 5G without LTE dependency. This delivers significantly faster speeds—typically 2x or more. It's a major technology upgrade, and it's completely free for existing customers."

Customer Communication: Key Messages for Gateway Upgrade

Dealers should use clear, compelling messaging to communicate the T-Mobile Home Internet gateway upgrade opportunity.

Primary Message:

"T-Mobile is offering a FREE gateway upgrade for Home Internet customers with the original Nokia gateway. The new gateways deliver 2x faster speeds thanks to 5G Standalone technology. The upgrade is completely free, and activation is simple—just move your SIM card to the new gateway. We can help you request the upgrade and get set up."

Key Talking Points:

Point 1: It's Completely Free

"The gateway upgrade is 100% free. No cost for the new gateway, no shipping charges, and no activation fees. T-Mobile even provides a prepaid label to return your old gateway. There's literally no cost to you."

Point 2: Significantly Faster Speeds

"Customers are reporting 2x faster speeds after upgrading. If you're getting 50 Mbps now, you could see 100+ Mbps with the new gateway. That means faster downloads, smoother streaming, and better performance for all your devices."

Point 3: Easy Activation

"Activating the new gateway is super easy. When it arrives, you just remove the SIM card from your old gateway and insert it into the new one. Plug it in, and it activates automatically. Takes about 5-10 minutes. We can help if you need assistance."

Point 4: Future-Proof Technology

"The new gateways support 5G Standalone technology, which is T-Mobile's latest and fastest 5G. As T-Mobile continues improving their 5G network, you'll automatically benefit from those improvements. Your gateway is ready for the future."

Point 5: No Risk

"There's no risk to upgrading. If for some reason you're not happy with the new gateway, you can contact T-Mobile. But based on customer feedback, everyone loves the speed improvement. It's a no-brainer upgrade."

Objection Handling:

Objection: "My current gateway works fine"

• Response: "I understand. But here's the thing—the new gateway delivers 2x faster speeds at no cost to you. Even if your current gateway works fine, wouldn't you want faster internet for free? Plus, the original gateway is being retired, so upgrading now ensures you have the latest technology."

Objection: "I don't want to deal with the hassle"

• Response: "I totally get it. But the process is actually really simple. T-Mobile ships you the new gateway, you move your SIM card over (takes 2 minutes), and you're done. We can even help you if you'd like. For 2x faster speeds, it's worth 10 minutes of your time."

Objection: "What if something goes wrong?"

• Response: "That's a fair concern. But the activation is automatic—you just move the SIM card and plug it in. If you have any issues, T-Mobile support is available 24/7, and we're here to help too. Plus, you can keep your old gateway until you confirm the new one works. There's really no risk."

Objection: "I'm not technical"

• Response: "No problem! We can help you with the entire process. We'll request the upgrade for you, and when it arrives, bring it to our store and we'll activate it for you. We'll make sure everything works perfectly. You don't need to be technical—we handle it all."

Dealer Action Plan: Maximizing Gateway Upgrade Opportunity

Wireless dealers should execute a comprehensive plan to capitalize on the T-Mobile Home Internet gateway upgrade program.

Immediate Actions (This Week):

• ☐ Review customer database for T-Mobile Home Internet customers

• ☐ Identify customers with Nokia 5G21 gateway (if tracked)

• ☐ Create in-store signage about free gateway upgrades

• ☐ Train staff on upgrade program details and benefits

• ☐ Develop upgrade assistance service offering

• ☐ Prepare customer communication materials

Short-Term (Next 2-4 Weeks):

• ☐ Launch customer outreach campaign (email, text, phone)

• ☐ Post on social media about gateway upgrades

• ☐ Create promotional graphics and content

• ☐ Begin offering upgrade assistance services

• ☐ Track upgrade requests and activations

• ☐ Gather customer feedback and testimonials

Medium-Term (Next 1-3 Months):

• ☐ Continue promotional momentum

• ☐ Monitor customer satisfaction with new gateways

• ☐ Identify upsell opportunities (accessories, mobile lines)

• ☐ Use gateway upgrades to acquire new Home Internet customers

• ☐ Track revenue from upgrade-related services

• ☐ Optimize messaging based on customer response

Ongoing:

• ☐ Monitor T-Mobile Home Internet developments

• ☐ Continue promoting Home Internet to new customers

• ☐ Maintain upgrade assistance service offering

• ☐ Track Home Internet customer satisfaction

• ☐ Build Home Internet as core revenue stream

Marketing Materials Checklist:

• ☐ In-store signage (window, counter)

• ☐ Printed flyers about gateway upgrades

• ☐ Email templates for customer outreach

• ☐ Text message templates

• ☐ Social media graphics and posts

• ☐ Staff training materials

• ☐ Speed comparison charts (old vs. new)

• ☐ Upgrade assistance service pricing sheet

Performance Metrics to Track:

• Upgrade Requests: Number of customers requesting upgrades

• Assistance Services: Number of paid upgrade assistance services

• New Activations: New Home Internet customers acquired

• Accessory Sales: WiFi extenders, cables, etc. sold

• Upsells: Mobile lines added to Home Internet customers

• Revenue: Total revenue from upgrade-related activities

• Customer Satisfaction: Feedback on new gateway performance

• Conversion Rate: Percentage of contacted customers who upgrade

Staff Training Checklist:

• ☐ Gateway upgrade program details

• ☐ Technical differences (Nokia 5G21 vs. G4AR/G5AR)

• ☐ 5G Standalone technology explanation

• ☐ Upgrade process and timeline

• ☐ Customer benefits and talking points

• ☐ Objection handling scripts

• ☐ Upgrade assistance service offering

• ☐ Upsell opportunities and techniques

Future Outlook: T-Mobile Home Internet Evolution

The T-Mobile Home Internet gateway upgrade program signals T-Mobile's commitment to evolving its home broadband service.

Network Evolution:

• 5G SA Expansion: T-Mobile continuing to expand 5G Standalone coverage

• Speed Improvements: Ongoing network upgrades will increase speeds

• Capacity Increases: More spectrum deployment for better performance

• Technology Advances: Future 5G innovations will benefit SA-capable gateways

Gateway Technology Trends:

• WiFi 6E/7: Newer WiFi standards for faster in-home connectivity

• Advanced Antennas: Better signal reception and performance

• Smart Features: AI-powered optimization and management

• Multi-Gig Speeds: Future gateways may deliver 1+ Gbps speeds

Market Implications:

• Cable Competition: T-Mobile increasingly competitive with cable broadband

• DSL Replacement: 5G home internet replacing obsolete DSL

• Rural Connectivity: 5G providing broadband to underserved areas

• Price Pressure: Fixed wireless putting pressure on cable pricing

Dealer Opportunity Growth:

• Market Expansion: More customers eligible for Home Internet

• Speed Parity: 5G speeds approaching cable speeds

• Customer Demand: Growing interest in cable alternatives

• Revenue Potential: Home Internet becoming major dealer revenue stream

What This Means for Dealers:

The gateway upgrade program demonstrates T-Mobile's commitment to keeping Home Internet customers on the latest technology. For dealers, this means T-Mobile Home Internet is a sustainable, long-term revenue opportunity. As T-Mobile continues improving its 5G network and gateway technology, dealers who actively promote Home Internet will benefit from ongoing customer demand and commission revenue.

Strategic Recommendations:

• Invest in Home Internet: Make T-Mobile Home Internet a core offering

• Build Expertise: Become the local expert on 5G home internet

• Customer Education: Educate customers about 5G vs. cable/DSL

• Long-Term Focus: Build recurring revenue from Home Internet

• Multi-Product Strategy: Bundle mobile and home internet services

Conclusion: Gateway Upgrade as Dealer Opportunity

The T-Mobile Home Internet gateway upgrade program represents a significant opportunity for wireless dealers to serve existing customers, acquire new ones, and generate meaningful revenue. By proactively reaching out to Nokia 5G21 users, offering upgrade assistance services, and positioning T-Mobile Home Internet as a competitive broadband alternative, dealers can capitalize on this technology transition.

Key Takeaways:

1. Significant Customer Benefit: The gateway upgrade delivers 2x faster speeds at no cost to customers. This is a compelling value proposition that customers will appreciate, and dealers who help facilitate upgrades will strengthen customer relationships.

2. Multiple Revenue Opportunities: Dealers can generate revenue through upgrade assistance services ($25-50 per customer), accessory sales (WiFi extenders, cables), new customer acquisition (commission on new activations), and service bundling (adding mobile lines to Home Internet customers).

3. Competitive Positioning: The new 5G Standalone gateways significantly strengthen T-Mobile Home Internet's competitive position against cable and DSL. With speeds of 100-200+ Mbps, no contracts, fixed pricing, and easy self-installation, T-Mobile Home Internet is increasingly attractive to customers frustrated with traditional broadband providers.

4. Technology Evolution: The transition from 5G Non-Standalone to 5G Standalone represents a major technology upgrade. Customers with new gateways will benefit from ongoing T-Mobile network improvements, making this a future-proof investment.

5. Proactive Outreach Required: Dealers should not wait for customers to ask about upgrades. Proactive outreach via email, text, phone, and social media will drive upgrade requests and position dealers as helpful resources.

Critical Success Factors:

• ✅ Identify Nokia 5G21 users in customer database

• ✅ Launch immediate outreach campaign

• ✅ Train staff on upgrade program and benefits

• ✅ Offer upgrade assistance services

• ✅ Use upgrades to drive new customer acquisition

• ✅ Track revenue and optimize strategies

Revenue Potential Reminder:

Monthly Revenue Opportunity: • 10 upgrade assistance services × $35 = $350 • 5 new Home Internet activations × $75 = $375 • 8 accessory sales × $40 = $320 • 3 mobile line additions × $50 = $150  Total Monthly Revenue: $1,195 Annual Revenue Potential: $14,340

Competitive Advantage:

Dealers who actively promote the gateway upgrade program and T-Mobile Home Internet will differentiate themselves from competitors. By positioning yourself as the local expert on 5G home internet and offering value-added services like upgrade assistance and WiFi optimization, you create customer loyalty and recurring revenue opportunities.

Long-Term Strategy:

The gateway upgrade program is not just a one-time opportunity—it's part of T-Mobile's ongoing evolution of Home Internet service. Dealers who build expertise in 5G home internet, establish upgrade assistance services, and actively promote Home Internet will benefit from long-term recurring revenue as the market continues growing and T-Mobile continues improving its technology.

Your Action Items This Week:

1. Review customer database for T-Mobile Home Internet customers

2. Create in-store signage about free gateway upgrades

3. Train staff on upgrade program and talking points

4. Launch customer outreach campaign (email, text, social media)

5. Develop upgrade assistance service offering

6. Begin tracking upgrade requests and revenue

The Bottom Line:

T-Mobile's gateway upgrade program demonstrates the company's commitment to keeping customers on the latest technology. For dealers, this creates an immediate opportunity to serve existing customers, generate service revenue, and acquire new Home Internet customers. The new 5G Standalone gateways deliver 2x faster speeds and position T-Mobile Home Internet as a legitimate cable alternative. Dealers who act quickly and strategically will capture significant revenue from this technology transition.

T-Mobile Home Internet is evolving. Gateway upgrades are available. Customer demand is growing. The opportunity is now. Let's capitalize on it!