Visible, Verizon’s flanker brand, recently underwent some kind of security issue. Over the last day or two, subscribers have been posting in Visible’s Reddit community reporting hacked accounts, fraudulent orders, and loss of account access.
A Visible staff member shared the following update on Reddit:
We’re currently investigating an incident where information on a small number of member accounts was changed without their authorization. We’re working hard to take protective steps to secure these accounts.
We don’t believe that any Visible systems have been breached or compromised, nor that this unauthorized access to your Visible account is ongoing. However, for your protection, we recommend you review your account contact information and change your password and security questions to your Visible account. We also recommend that you review any other accounts that share the same email, login, or password, and make any changes you determine necessary to secure those accounts.
I’m unsure what’s meant by “a small number of member accounts”, but the volume of Reddit posts reporting issues suggests the issue is far from trivial. Adding insult to injury, it looks like Visible’s password reset feature has failed to function properly for many users trying to secure their accounts.