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Cox Mobile APN Configurations

Cox Mobile Port Out Process

The port-out process for Cox Mobile allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.

What you need (collect first)

  • Phone number(s) being ported

  • Cox Mobile account number

  • Port-out/transfer PIN

  • Account holder name + billing ZIP (match exactly)

Step-by-step

  1. Confirm the line is active

  • Do not cancel Cox Mobile service before porting.

  1. Get the account number + port-out/transfer PIN

  • Call Cox Mobile Customer Care: 1-800-234-3993

  • Request the account number and the port-out/transfer PIN needed to move the number to another carrier (account holder verification required).

  1. Submit the port to the new carrier

  • Enter: phone number, account number, transfer/port PIN, billing ZIP, account holder name.

Common rejections (quick fixes)

  • PIN incorrect: re-confirm the porting PIN with Cox and resubmit

  • Account # mismatch: re-check the account number provided by Cox

  • Name/ZIP mismatch: match exactly as stored on the Cox Mobile account

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