Astound Mobile Port Out Process
The port-out process for Astound Mobile allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
🔹 1. Gather Required Info
To port your Astound Mobile number to another carrier, you’ll need:
Account Number:
Found by logging in to your Astound Mobile account at astound.com/mobile, or
Call Astound Mobile Customer Care at 1-800-427-8686 and request your account number.Port-Out PIN (Number Transfer PIN):
Contact Astound Mobile support and ask for your Port-Out PIN (also called “Account Security PIN”).
Some customers can generate this PIN through their online account profile or mobile app under account settings.Billing ZIP Code:
Use the ZIP code associated with your Astound Mobile billing address.
🔹 2. Keep the Account Active
Your Astound Mobile service must be active and in good standing during the transfer.
Do not cancel the account before the port completes—Astound will automatically close it once your number transfers out.
🔹 3. Give Info to the New Carrier
Provide your new carrier with:
Astound account number
Port-Out PIN
Billing ZIP Code
Your new carrier will submit the transfer request directly to Astound Mobile.
🔹 4. Wait for Completion
Wireless-to-wireless ports: usually complete within minutes to a few hours.
Landline or VoIP ports: can take 1–3 business days.
There may be a brief service interruption while the number transfers.
Once complete, your Astound Mobile account automatically cancels.
🔹 5. Confirm and Stop Auto-Pay
After the port-out is done:
Log in to your Astound Mobile account or call 1-800-427-8686 to confirm account closure.
Disable AutoPay if it was active to prevent additional charges.
