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WDG Verified Carrier

WDG Listed Carrier

TRUCONNECT MVNO

Operated by TruConnect

TruConnect is a T-Mobile-network MVNO specializing in Lifeline service, offering free or low-cost talk, text and data to qualifying low-income customers.

T-Mobile Network

Confirmed directly with the carrier

Not fully confirmed by the carrier

 - Last verified Jan 2026 - Re-verify Yearly

TruConnect Logo

RUNS ON

T-Mobile 4G

PLANS STARTING AT

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TRUCONNECT AT A GLANCE

Verified company and network details. Every field below is confirmed by the carrier or by WDG's verification team.

Host Network

T-Mobile

Network Tech

4G

BYOD

TBD

Family Plans

No

DEVICES & NETWORK SUPPORT

What works on TruConnect confirmed during carrier verification or by the WDG Team.

BYOD

TBD

eSIM

TBD

VoLTE

TBD

WiFi Calling

TBD

Hotspot/ Tethering

TBD

SUPPORT & CONTACTS

Verified phone numbers for customers, dealers, and stuck ports.

Customer Support

Customer service

Hours

TBD

Tech Support

Email Support

Dealer Support

Dealer/Agent line

Port department

Dealer Email Support

PLANS & PROMOTIONS

Best Value

TruConnect 10GB

4G

$35/mo

  • Unlimited talk & text
  • 10GB data
  • Hotspot capable

TruConnect 5GB

4G

$25/mo

  • Unlimited talk & text
  • 5GB data
  • Hotspot capable

TruConnect 1GB

4G

$15/mo

  • Unlimited talk & text
  • 1GB data
  • Hotspot capable

Discounts

Multi-line / Family

No

Autopay Discount

No

International

International calling / roaming options are plan dependent.

Current Promotions

Plan promos, phone deals and port-in credits are plan and device dependent.

Plans

TRUCONNECT PLAN COMPARISON

Carrier Name
Plan Name
Plan Cost
Talk
Text
Data
High Speed Data
Hotspot
Int Roaming
TruConnect
Lifeline Plan
$0/mo
Unlimited
Unlimited
Unlimited
Unlimited
No
No
TruConnect
Affordable Connectivity Plan
$30/mo
Unlimited
Unlimited
Unlimited
Unlimited
No
No

TRUCONNECT DEALER PROGRAM

What carrying TruConnect looks like for your store. Looking for master agents or distributors?

Use the WDG Directory.

Getting Started

Dealer Program

Yes

Sign Up

Commissions

Structure

Direct residuals

Residuals paid by the carrier directly to the dealer 

Dealer support

Marketing materials

No

Co-op / MDF

No

No

Exclusive store program

Equipment financing

No

Getting Started

Dealer Program

Yes

Sign Up

PORTING IN TO TRUCONNECT

What a customer needs to bring their number to TruConnect

1

Required to port in

Required customer info (name, address, account number, transfer PIN, etc.) 

Account Number, Transfer Pin, Name, Billing Address

2

Details

Account Format

11111111111-1

Get transfer PIN

Call, App/MyAccount

Typical Completion

Yes

3

Restrictions

Any carriers TruConnect cannot accept ports from are listed below:

No Restrictions

PORTING OUT OF TRUCONNECT

How to transfer a number away cleanly — and the fixes for common rejections.

What to collect first

Phone number(s) being ported

TruConnect Account Number

Port-out / transfer PIN

Account holder name + billing ZIP (match exactly)

Must be active to port?

Yes

Can suspended/non pay port out

No

Process

  1. Keep the line active — do not cancel before porting.
     

  2. Get the account number + transfer PIN from support.
     

  3. Submit to the new carrier with billing ZIP and account holder name.

Common rejections

  • PIN incorrect: re-confirm and resubmit.

  • Account # mismatch: re-check the number.

  • Name/ZIP mismatch: match exactly as on file.

TRUCONNECT APN SETTINGS

APN configuration for unlocked devices on TruConnect (T-Mobile network). Save the APN, select it, then restart the device.)

AT&T NETWORK APN

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: Tap on Settings.

​

Step 3: Tap on Internet. This may also be called Connections or Wireless & Networks.

​

Step 4: Tap on Mobile Networks.

​

Step 5: Tap on Access Point Names or APN Settings.

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

ANDROID APN - TRUCONNECT

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: On your phone, go to Settings.

​

Step 3: Tap on Cellular or Mobile Data.

​

Step 4: Under Cellular, tap on Cellular Data Options or Mobile Data Options.

​

Step 5: Tap on Cellular Network or Mobile Data Network.

IPHONE APN - TRUCONNECT

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

T-MOBILE NETWORK APN

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: Tap on Settings.

​

Step 3: Tap on Internet. This may also be called Connections or Wireless & Networks.

​

Step 4: Tap on Mobile Networks.

​

Step 5: Tap on Access Point Names or APN Settings.

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

ANDROID APN - TRUCONNECT

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: On your phone, go to Settings.

​

Step 3: Tap on Cellular or Mobile Data.

​

Step 4: Under Cellular, tap on Cellular Data Options or Mobile Data Options.

​

Step 5: Tap on Cellular Network or Mobile Data Network.

IPHONE APN - TRUCONNECT

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

VERIZON NETWORK APN

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: Tap on Settings.

​

Step 3: Tap on Internet. This may also be called Connections or Wireless & Networks.

​

Step 4: Tap on Mobile Networks.

​

Step 5: Tap on Access Point Names or APN Settings.

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

ANDROID APN - TRUCONNECT

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: On your phone, go to Settings.

​

Step 3: Tap on Cellular or Mobile Data.

​

Step 4: Under Cellular, tap on Cellular Data Options or Mobile Data Options.

​

Step 5: Tap on Cellular Network or Mobile Data Network.

IPHONE APN - TRUCONNECT

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

BECOME A GOOD2GO MOBILE AUTHORIZED RETAILER

Tap into the value segment with simple plans, fast activation and competitive commissions. Access activation, dealer pricing and support through Wireless Dealer Group.

TRUCONNECT WDG DEALER TAKE

Our editorial assessment of carrying TruConnect not carrier-provided.

Strengths

  • Lifeline and ACP government programs

  • Underserved low-income market

  • Recurring government subsidies

  • Social mission appeals to community-focused dealers

  • Less competition in government assistance space

Watch-outs

  • No 5G access limits appeal

  • Complex government program requirements

  • Lower commission rates

  • Administrative burden for compliance

  • Limited to qualifying customers only

TRUCONNECT FAQ

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