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WDG Verified Carrier

WDG Listed Carrier

GENMOBILE MVNO

Operated by Gen Mobile

Gen Mobile, owned by EchoStar, runs on AT&T and T-Mobile networks with very low-cost prepaid plans and Lifeline service aimed at value and assistance customers.

AT&T, T-Mobile Network

Confirmed directly with the carrier

Not fully confirmed by the carrier

 - Last verified Jan 2026 - Re-verify Yearly

Gen Mobile Logo

RUNS ON

AT&T, T-Mobile 4G/5G

PLANS STARTING AT

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GENMOBILE AT A GLANCE

Verified company and network details. Every field below is confirmed by the carrier or by WDG's verification team.

Host Network

5G/4G LTE

Network Tech

5G/4G LTE

BYOD

5G/4G LTE

Family Plans

5G/4G LTE

DEVICES & NETWORK SUPPORT

What works on Good2GO — confirmed during carrier verification or by the WDG Team.

BYOD

Allowed

eSIM

Allowed

VoLTE

Allowed

WiFi Calling

Allowed

Hotspot/ Tethering

Allowed

SUPPORT & CONTACTS

Verified phone numbers for customers, dealers, and stuck ports.

Customer Support

Customer service

Hours

TBD

Tech Support

Email Support

Dealer Support

Dealer/Agent line

Port department

Dealer Email Support

PLANS & PROMOTIONS

Best Value

$60/mo

4G/5G

$60/mo

  • Unlimited talk & text
  • 45GB high‑speed data
  • 20GB hotspot

$50/mo

4G/5G

$50/mo

  • Unlimited talk & text
  • 45GB high‑speed data
  • 10GB hotspot

$40/mo

4G/5G

$40/mo

  • Unlimited talk & text
  • 17GB high‑speed data
  • Mobile hotspot

Discounts

Multi-line / Family

Yes

Autopay Discount

No

International

International calling / roaming options are plan dependent.

Current Promotions

Plan promos, phone deals and port-in credits are plan and device dependent.

GENMOBILE PLAN COMPARISON

Carrier Name
Plan Name
Plan Cost
Talk
Text
Data
High Speed Data
Hotspot
Int Roaming

GENMOBILE DEALER PROGRAM

What carrying Genmobile looks like for your store. Looking for master agents or distributors?

Use the WDG Directory.

Getting Started

Dealer Program

Yes

Sign Up

Commissions

Structure

Direct residuals

Residuals paid by the carrier directly to the dealer 

Dealer support

Marketing materials

No

Co-op / MDF

No

No

Exclusive store program

Equipment financing

No

Getting Started

Dealer Program

Yes

Sign Up

PORTING IN TO GENMOBILE

What a customer needs to bring their number to Genmobile

1

Required to port in

Required customer info (name, address, account number, transfer PIN, etc.) 

Account Number, Transfer Pin, Name, Billing Address

2

Details

Account Format

11111111111-1

Get transfer PIN

Call, App/MyAccount

Typical Completion

Yes

3

Restrictions

Any carriers Genmobile cannot accept ports from are listed below:

No Restrictions

PORTING OUT OF GENMOBILE

How to transfer a number away cleanly — and the fixes for common rejections.

What to collect first

Phone number(s) being ported

Genmobile Account Number

Port-out / transfer PIN

Account holder name + billing ZIP (match exactly)

Must be active to port?

Yes

Can suspended/non pay port out

No

Process

  1. Keep the line active — do not cancel before porting.
     

  2. Get the account number + transfer PIN from support.
     

  3. Submit to the new carrier with billing ZIP and account holder name.

Common rejections

  • PIN incorrect: re-confirm and resubmit.

  • Account # mismatch: re-check the number.

  • Name/ZIP mismatch: match exactly as on file.

GENMOBILE APN SETTINGS

APN configuration for unlocked devices on Genmobile (AT&T, T-Mobile network). Save the APN, select it, then restart the device.)

AT&T NETWORK APN

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: Tap on Settings.

​

Step 3: Tap on Internet. This may also be called Connections or Wireless & Networks.

​

Step 4: Tap on Mobile Networks.

​

Step 5: Tap on Access Point Names or APN Settings.

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

ANDROID APN - GENMOBILE

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: On your phone, go to Settings.

​

Step 3: Tap on Cellular or Mobile Data.

​

Step 4: Under Cellular, tap on Cellular Data Options or Mobile Data Options.

​

Step 5: Tap on Cellular Network or Mobile Data Network.

IPHONE APN - GENMOBILE

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

T-MOBILE NETWORK APN

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: Tap on Settings.

​

Step 3: Tap on Internet. This may also be called Connections or Wireless & Networks.

​

Step 4: Tap on Mobile Networks.

​

Step 5: Tap on Access Point Names or APN Settings.

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

ANDROID APN - GENMOBILE

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: On your phone, go to Settings.

​

Step 3: Tap on Cellular or Mobile Data.

​

Step 4: Under Cellular, tap on Cellular Data Options or Mobile Data Options.

​

Step 5: Tap on Cellular Network or Mobile Data Network.

IPHONE APN - GENMOBILE

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

VERIZON NETWORK APN

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: Tap on Settings.

​

Step 3: Tap on Internet. This may also be called Connections or Wireless & Networks.

​

Step 4: Tap on Mobile Networks.

​

Step 5: Tap on Access Point Names or APN Settings.

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

ANDROID APN - GENMOBILE

Step 1: Connect your phone to WiFi. This step is important.

​

Step 2: On your phone, go to Settings.

​

Step 3: Tap on Cellular or Mobile Data.

​

Step 4: Under Cellular, tap on Cellular Data Options or Mobile Data Options.

​

Step 5: Tap on Cellular Network or Mobile Data Network.

IPHONE APN - GENMOBILE

Name

​

APN

​

Proxy

Not Set

Port

Not Set

Username

Not Set

Password

Not Set

Server

Not Set

MMSC

​

MMS PROXY

​

MMS PORT

​

MCC

​

MNC

​

AUTHENTICATION TYPE

None

APN TYPE

​

APN PROTOCOL

​

APN ROAMING PROTOCOL

IPv4

BEARER

​

MVNO TYPE

None

MVNO VALUE

Not set

BECOME A GOOD2GO MOBILE AUTHORIZED RETAILER

Tap into the value segment with simple plans, fast activation and competitive commissions. Access activation, dealer pricing and support through Wireless Dealer Group.

GENMOBILE WDG DEALER TAKE

Our editorial assessment of carrying Genmobile not carrier-provided.

Strengths

  • T-Mobile 5G network access

  • Affordable unlimited plans

  • Family discounts drive multi-line sales

  • Simple activation process

  • Competitive prepaid commissions

Watch-outs

  • Limited brand recognition

  • Smaller marketing presence

  • Less dealer support infrastructure

  • High competition in prepaid market

  • Lower margins than postpaid

GENMOBILE FAQ

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