T-Mobile has closed a loophole that allowed employees to bypass the T-Life app by processing cash transactions through legacy systems. With cash payments now integrated into T-Life, all customers and employees must use the app for transactions. Installed over 90 million times, T-Life represents T-Mobile's aggressive digital transformation strategy—and wireless dealers must adapt.

T-Mobile is making customers dependent on its T-Life app as part of a major digital transformation after losing subscribers. The carrier is ending Apple Messages support, extending device payment plans to 36 months, and pushing all customer service through T-Life. Here's how wireless dealers can adapt and capitalize on these changes.