A federal judge ordered T-Mobile to stop scraping AT&T customer data via its "Switching Made Easy" tool. The lawsuit highlights legal risks of AI-powered account access tools. Wireless dealers must understand compliance, customer consent, and safe switching practices to avoid legal exposure while helping customers transition carriers.

T-Mobile announced it has reached a major milestone—\$20 million in Hometown Grants awarded to 450 small towns and rural communities across 48 states and Puerto Rico since the program launched in April 2021. The grants, which provide up to \$50,000 per town, fund community projects like parks, libraries, public Wi-Fi networks, historic venue renovations, and downtown revitalization. For wireless dealers, T-Mobile Hometown Grants wireless dealers community  marketing represent

UBS reports rising cancellation rates at AT&T, T-Mobile, and Verizon as customers become more willing to switch carriers. The Big Three are launching aggressive campaigns like Verizon's "Bring Your Bill" and T-Mobile's "Switching Made Easy" to steal customers from rivals. For wireless dealers, this environment creates massive opportunities to win customers frustrated by price hikes and poor service.

Former T-Mobile TPR employees reveal widespread unethical practices including adding unauthorized insurance, accessories, and services to customer accounts without consent. Luna Wireless, which operates 450+ T-Mobile stores, is specifically named. This scandal highlights why ethical wireless sales practices dealers prioritize create sustainable competitive advantages through trust, transparency, and long-term customer relationships.