T-Mobile is continuing its shift to a digital-first model, with more transactions moving into the T-Life app—and that transition is showing up in retail. In Washington state, the carrier is permanently cutting 77 jobs, closing six retail stores, and shutting a corporate office, according to a LinkedIn post and a WARN notice filing. Layoffs are scheduled between Sept. 21 and Nov. 18, 2026, and include retail mobile experts and corporate roles.

A new rumor says many T-Mobile third-party authorized retailer (TPR) locations could close as soon as July 1, as the carrier accelerates its “digital native” strategy and pushes customers into the T-Life app. Corporate-owned retail (COR) stores may be spared this round, and one dealer is reportedly closing 100+ locations with financial incentives from T-Mobile. Dealers should prepare for customer confusion, increased foot traffic at remaining stores, and a bigger shift toward