A new analysis says longtime T-Mobile customers are furious over forced plan migrations that raise bills by at least $6 per line, but most are expected to stay—meaning T-Mobile still benefits financially. One customer, 71-year-old Alex Gerwer, filed disputes and complaints arguing T-Mobile’s “Original Price Lock” pledge should prevent his home internet rate from increasing. The FCC has notified T-Mobile of the complaint and given the carrier 30 days to respond, with signs his

Dealer quick take: This is a “bill shock” moment. Customers aren’t mad about a small increase—they’re mad about surprise changes: free lines turning paid and add-ons being switched on. The dealer opportunity is simple: be the person who audits the account, removes junk charges, and gives them a clear next step. What customers say they’re losing (beyond the rate hike) As T-Mobile migrates customers from older plans to newer ones, some subscribers report that the cost increase