Apple surprised many at WWDC 2026 by confirming iOS 27 support for the iPhone 11 line—despite rumors it would be dropped. Dealers should run a 10‑minute iOS 27 Readiness Check (storage, battery health, Wi‑Fi, Apple ID backup, and update settings), then pitch three paths: update + tune-up, upgrade with trade-in math, or keep as a backup device. Close with a protection + power bundle to protect trade-in value.