Comcast’s new loyalty program adds internet discounts and rewards designed to reduce churn. Wireless dealers can compete by running “bill audits,” bundling home internet + mobile + Wi‑Fi gear, and positioning their store as the easiest place to save money and fix connectivity issues.

T-Mobile is making customers dependent on its T-Life app as part of a major digital transformation after losing subscribers. The carrier is ending Apple Messages support, extending device payment plans to 36 months, and pushing all customer service through T-Life. Here's how wireless dealers can adapt and capitalize on these changes.

The telecommunications industry is witnessing a historic transformation as the AT&T copper network shutdown  receives Federal...