Hiring the wrong rep costs you more than a slow week—it costs you returns, complaints, and lost upgrades. Use these sales rep interview questions (plus two quick roleplays) to spot coachability, ethics, and real retail instincts before you put someone on the floor.

Wireless store manager calmly speaking with an angry customer at the counter using a de-escalation script

A strong wireless store return policy protects margin without hurting reviews. Use this practical returns framework, signage language, and ready-to-use scripts to handle returns, exchanges, and edge cases clearly, fairly, and consistently.