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YOUR MVNO PORT PROCESS
The port-out process for Your MVNO allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place.
PORTING IN TO YOUR MVNO
What a customer needs to bring their number to Your MVNO
1
Required to port in
Required customer info (name, address, account number, transfer PIN, etc.)
2
Details
Account Format
Get transfer PIN
Typical Completion
3
Restrictions
Any carriers Good2GO cannot accept ports from are listed below:
PORTING OUT OF YOUR MVNO
How to transfer a number away cleanly — and the fixes for common rejections.
What to collect first
Phone number(s) being ported
Airvoice Wireless Account Number
Port-out / transfer PIN
Account holder name + billing ZIP (match exactly)
Must be active to port?
Can suspended/non pay port out
Process
-
Keep the line active — do not cancel before porting.
-
Get the account number + transfer PIN from support.
-
Submit to the new carrier with billing ZIP and account holder name.
Common rejections
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PIN incorrect: re-confirm and resubmit.
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Account # mismatch: re-check the number.
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Name/ZIP mismatch: match exactly as on file.
