Kroger Wireless Port Out Process
The port-out process for Kroger Wireless allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
What you need (collect first)
Phone number(s) being ported
Kroger Wireless account number
Port-out/transfer PIN
Account holder name + billing ZIP (match exactly)
Step-by-step
Confirm the line is active
Do not cancel Kroger Wireless service before porting.
Get the account number + port-out/transfer PIN
Request the account number and port-out/transfer PIN from Kroger Wireless Customer Care/Porting Support (account holder verification required).
Submit the port to the new carrier
Enter: phone number, account number, transfer/port PIN, billing ZIP, account holder name.
Keep Kroger active until completion
Keep the Kroger Wireless SIM/service active until the port completes, then activate the new carrier SIM/eSIM and test call/SMS/data.
Common rejections (quick fixes)
PIN incorrect: re-confirm the porting PIN with Kroger Wireless and resubmit
Account # mismatch: re-check the account number provided by support
Name/ZIP mismatch: match exactly as stored on the Kroger Wireless account
Line inactive/suspended: restore service, then resubmit