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Google Fi Port Out Process
The port-out process for Google Fi allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
What you need (collect first)
Phone number(s) being ported
Google Fi account number
Port-out/transfer PIN
Account holder name + service address/ZIP (match exactly)
Step-by-step
Confirm the line is active
Do not cancel Fi service before porting.
Get the account number + port-out PIN
Official port-out instructions: https://support.google.com/fi/answer/10888419?hl=en
General Fi support info/phone: https://fi.google.com/about/faq (lists 1-844-825-5234)
Submit the port to the new carrier
Enter: phone number, account number, transfer/port PIN, ZIP, account holder name.
Common rejections (quick fixes)
PIN incorrect: re-generate/re-confirm the PIN and resubmit
Account # mismatch: re-check the account number shown in Fi port-out flow
Name/ZIP mismatch: match exactly as stored on the Fi account
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